Let’s be honest. Most consumers tend to trust big businesses simply because of how big they appear. When you see television commercials for a specific brand repeated several times throughout a broadcast, you’re most likely to believe that it is reputable. Or, at the very least, you’ll believe that the brand has a lot of money and therefore, is very successful.
But does that mean that they are a good business to work with? Most of our clients would tell you that the bigger the business, the bigger the problem. At least, in the telecom industry, that seems to be the case. Many of our clients come to MeloTel with horror stories about the providers that they just left. We felt it would be interesting to share some of those stories with you today.
Bad Customer Service. “They were rude. Period,” insisted one new client, “Every time I called, they would give me the runaround. And every time I would get upset, they would coldly tell me that they understood my frustration, but it didn’t seem like it. Each person I spoke to would have a different answer for the same question. It was very frustrating, I couldn’t take it anymore.
At MeloTel, we understand this frustration. Not only do we ensure that our phone representatives are very knowledgeable, but we insist on them being polite and friendly as well. As our President, John Meloche often says, “smiles are contagious”, so it’s important to pass along this “good cold”. We know our customers appreciate a kind approach to getting the correct answers to their questions.
Too Expensive. “My bill was just too high,” reported another new client, “Each month, I’d see charges that I didn’t recognize. Sometimes, they’d take them off, sometimes they’d explain it in a way that made it too hard for me to even want to bother to argue with them anymore. I finally had enough. The way I see it, bills should be a lot simpler to read.”
At MeloTel, we understand this frustration. We offer business owners the opportunities to send us their most recent bills from their current providers. For free and with no obligation, we’ll take a look at those bills and show them just how much money they could be saving if they made the switch to MeloTel. Many business owners have, and are much happier dealing with our smaller company, as a result.
No Guarantees. “I feel that (my previous provider) should stand behind their products and services,” said another of our clients, “They always claim that they’re the best but their equipment doesn’t always work as it should. I hate the idea of having to pay for something that should have been included in the package. I also hate having no way out of a contract without having to pay. It’s like a trap.”
At MeloTel, we understand this frustration. Firstly, we provide our customers with a Quality of Service Guarantee. That means that within the first 30 days of a customer signing up for a service, if he or she is unhappy and wishes to cancel, a full refund will be given. As well, we offer our clients an All Inclusive 5 Free Phone Package when signing up for our telephone services.
You can read more about it in our last blog. Or simply call us up at 1-888-MELOTEL!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"