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May 30, 2011

MeloTel To Specialize Its Services

As you may have guessed by now, one of MeloTel’s primary objectives is to make the needs of our clients a top priority. Since its inception, MeloTel has presented itself as a company that is committed to making customer satisfaction a guarantee time in and time out. And that has not changed in the least.

We are very grateful for the numerous customer relationships that we have developed over the past years, and as a result, we have chosen to strengthen them even further. MeloTel would like to highlight its commitment to being your perfect telephone company.

Therefore, we will be specializing our website design and development services so that they benefit our current clients who have already secured MeloTel’s telephone services. In other words, we will continue to provide incomparable Domain and Web Hosting Packages. We still remain dedicated to being leaders in this field.

However, as of July 1st, 2011, MeloTel will only be able to offer this service to those clients whose main business is related to the telephone services that we provide. We excitedly encourage you to contact us in order to attain our complete package of services including e-commerce, cloud phone services and web design and hosting.

We have gotten to the point where we recognize that providing our clients with the utmost attention requires that we specialize our services through a full package rather than spread ourselves thin. We, most certainly, regret any inconvenience that this may cause those who have used our web design services in the past. It is just important for MeloTel to be focused on our priorities.

To truly give our clients unbeatable service, we will need to minimize distractions and concentrate on supporting, building and maintaining our essential services. In the past, website development and design has consumed about 15% of our business. Going forward, we intend to have this section of our business take up 5% instead.

Again, our web design and development services will be exclusive to those clients who we have existing relationships with and will continue to use MeloTel as their phone provider. We believe that this new step in our company’s development will further prove that we treat our customers as number one priorities.

This wasn’t an easy decision for us to make. But it was certainly a necessary one, nonetheless. We don’t take our business for granted and we don’t take the needs and concerns of our customers lightly. Although we are closing a portion of our business, we believe that we are opening the doors for so much more. We look forward to building the perfect business relationship with you very soon.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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