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The Most Reliable & Trusted
VOIP Service Provider
in Canada
June 3, 2013

MeloTel Support Team To The Rescue

Close-up of stethoscope on laptop keyboard“Thank you MeloTel!” the email began, “You have saved me SO many wasted hours of frustration. My computer used to take forever to complete the simplest of tasks. Thanks to your service, I’m able to get so much more work done and have such smoother, stress-free and productive days in the office. Please feel free to include my feedback in one of your blogs. I love you guys!”

Well, who are we to deny a request from of our clients? Having had what he described as “non-stop computer issues”, our client recently took advantage of MeloTel’s Service & Maintenance Plans to get his computer serviced. He complained of “incredibly slow” functionality, so he knew it was time for our MeloTel support team to take a look at his hardware.

“It takes me forever to do the simplest things,” he explained during his first phone call, “I keep getting ‘not responding’ messages whenever I click on anything. It freezes up all the time and I literally have no other recourse but to shut everything down and boot it up again. This is very time consuming and wasteful. I’m no computer expert so short of throwing it out the window, I don’t know what to do.”

Our team of experts was only too happy to help. The Service & Maintenance Plans offered by MeloTel offer maintenance and monitoring for all covered equipment, operating systems and applications. It’s our job to ensure that your business is running in tip-top shape. We know, of course, that not everyone can be a technical wizard. That’s why we employ the best “wizards” around!

In addition, once we get your office equipment up and running properly, our service plans also offer technical support to assist you with any other problems you may have going forward. And we’re able to do that remotely using our incredible Team Viewer feature. That means that you can be in your office with your computer and our technician can be in his own office with his computer.

Using Team Viewer, our MeloTel tech-expert can literally take over the controls at your desktop as if he was sitting right beside you at your desk. It’s a fascinating way to get your computer working and get you moving on to taking care of more important tasks that are integral to your business. This service provides speedy assistance without you having to lift a finger!

To assist the specific needs of our diverse client base, MeloTel offers three different service plans. We have a One-Time Support service that will utilize the Team Viewer feature to help you with computer issues you may be having. There is actually no commitment to sign on with MeloTel as a client if you need our help in this way. However, we also have packages that offer ongoing support.

Depending on your needs, you can go with either the Ongoing Support or the Support & Insurance package that do both require a one year commitment. For more information on how our tech-savvy support experts can help you with your office equipment issues, please give us a call at 1-888-MELOTEL. Let us save you time and free you from frustration. There’s no need to throw your computer through a window after all!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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