At MeloTel, we consider customer satisfaction a top priority. As a result, we are constantly coming up with new ways to ensure that we are meeting the needs of each and every one of our clients. Part of the entire process of meeting customer needs is creating a working schedule that enables customers the greatest access to our support staff possible. Over the past several years, we have studied the calling patterns of our clients. So we’ve now adjusted our schedule to suit them.
With that said, we’d like to first communicate MeloTel’s hours of operation for the upcoming holiday season. For all intents and purposes, MeloTel’s business hours will remain the same right up until December 22nd. Our regular weekday schedule of 8:30am to 7:00pm EST will remain intact through to the 22nd and then we will close for the holidays on the 23rd. We will be back open for business on Monday, December 28th.
Regular hours of operation will remain until the 30th, when we close again to celebrate the new year. MeloTel opens back up on Monday, January 4th, 2016. We’ve included our holiday hours of operation in a new MeloTel Holiday Schedule. Feel free to have a closer look at it by clicking on the photo to the left. You can see that we had a little fun with it. You’ll also notice that the schedule includes slightly revised hours once 2016 begins.
As mentioned earlier, we have been studying the patterns of our customer calls for the past four years. As a result, we’ve come up with a schedule that will continue to meet our clients’ needs and also allow for us to provide better service that is cost-effective for our customers. Beginning January 1st, 2016, our standard operating hours will be slightly adjusted. Our office will be open between the hours of 8:30am and 6:00pm EST each weekday except Friday when we will close at 5:00pm.
As usual, our office will be closed on weekends and holidays. But, as always, we will have our phone lines open for emergency situations. This will be the same case during the upcoming holidays. We know that certain things may arise that you may require our assistance for. So, we encourage our clients to get in touch with us at any time. We promise to respond to customer queries as soon as it is humanly possible.
Remember that we can be reached by our toll-free number 1-888-MELOTEL. However, we can also be contacted, during business hours, via our “Live Chat Support” feature. It’s right there at the bottom left corner of our website. It’s the orange rectangle that reads “Online – Have questions?” By clicking on it, you’ll be able to immediately type your question into a box and have a live representative answer you.
During off hours, the “Live Chat Support” box is still available, however, you will be asked to leave a message that we will return at our earliest availability. MeloTel remains dedicated to being accessible and providing our customers with lightning-quick responses to their important questions. We know that time is of the essence and plan to continue our tradition of providing expeditious service to keep our customers happy.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"