At MeloTel, we do a whole lot of listening. And it’s because we listen that we’ve been able to be so successful at meeting our customers’ needs. Listening is an integral part of what makes a relationship strong. As we made mention of in our last blog, communication is so very important to all types of relationships. After all, if you’re not listening, how can you truly be communicating?
“I don’t think they heard a word I said,” commented one of our newest clients recently. Speaking about his previous telecom provider, our new client informed us about what lead to his switch to MeloTel. “With each question I asked, they had an answer to something I didn’t care about. I just wanted them to solve the first problem I called about. Not give me more.”
One of the things we hear most from our clients is how important it is for them to get the assistance that they need quickly. Waiting on hold, being passed on from representative to representative and being given the “runaround” don’t make for happy customers. At MeloTel, we’ve listened to many stories about how some other providers have treated their customers.
As a result, we do all we can to make sure that we’re accessible. Long hold times are not part of the MeloTel way. We make it a point to be able to solve problems and answer questions at the first point of contact. In addition, we make sure to have concerns addressed in an expeditious way. Giving customers the “runaround” is definitely not part of our customer service regimen.
We also hear many of our clients complain about the costs of doing business with some of the other telecom companies. We know that saving money is important to everyone in the world – not just our clients. So we offer business owners the opportunity to let us take a look at their current telecom bills. There is no obligation to make the switch to MeloTel, but we’re happy to discuss how we can save you money.
Once we take a look at those bills, we’ll be able to pinpoint exactly how much money can be saved if MeloTel becomes your provider. Our customers find that this is one of the best ways that our brand shows good listening skills. No one likes to pay more for their services than they have to. This is especially true when the service isn’t all that great. So why pay more when you’re getting less?
“I’m so thankful for the money that MeloTel is saving me,” offered our new client, “I really hadn’t realized that I could save this much. And it isn’t like you guys are skimping on the quality either. The fact that I’m getting as much as I am from you guys for what I’m paying is actually kind of shocking. How do those other companies get away with what they’re charging?”
We’d love for you to give us the opportunity to listen to your biggest concerns. Whether you are looking for our Telephone Services or you would like to redesign your website, MeloTel provides top quality at incredibly affordable prices. If you’d like a new company logo or a commercial jingle recorded for you, MeloTel will answer your call – and truly listen! It’s as simple as dialing us up at 1-888-MELOTEL.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"