The Most Reliable & Trusted
VOIP Service Provider
in Canada
July 4, 2013

MeloTel Opts Out of the BBB

No-BBBAt MeloTel, we strive to provide the ultimate customer experience. Our clients can attest to that. And as far as we’re concerned, that’s what truly matters most. We operate under a strict set of rules that we basically refer to as our Quality of Service Guarantee. By adhering to these self-imposed guidelines, we ensure that each and every one of our customers are getting us at our very best.

There are consumers out there, however, who feel that some companies require validation by another governing body. At MeloTel, we are of the minds that one’s own experience is the best form of research. If you personally have had a great experience with a company, would that not be enough to considerate it reputable? We believe so. But nevertheless, MeloTel was once a member of the Better Business Bureau.

You see, many consumers look to the BBB to validate companies that they may consider doing business with. But after some careful thought and consideration, MeloTel has decided that it no longer requires validation from the BBB to consider itself a legitimate company. In fact, we feel that it is unfortunate that anyone would look to the BBB for validation at all. And here’s why…

The general public puts their trust and confidence in the Better Business Bureau to determine which companies are truly above par when it comes to quality products and customer service. However, companies that are looking for such good reviews are actually required to become members of the BBB in order to receive such positive ratings. Is that not the same as buying good publicity?

At MeloTel, we are very mindful that we are also customers. This is what keeps us grounded and diligent about treating our customers as close to royalty as we possibly can. However, we have come across businesses that we have had some very poor customer experiences with. Yet, these same businesses have apparently received top-notch ratings thanks to their membership in the BBB.

Is the Better Business Bureau truly doing its due diligence in ensuring that the ratings they hand out are accurate? How does the public truly know how accurate these ratings are? Our experiences, here at MeloTel, have led us to believe that the BBB isn’t completely up to snuff in this department. One of the mission statements listed on the BBB website is to “Embody Integrity”. We question that.

Perhaps, the thing that honestly calls the legitimacy of the BBB into question the most is the fact that it considers itself a non-profit organization. Meanwhile, the top executives at the Better Business Bureau make more than $400,000 a year. Certainly, someone is collecting some profits somewhere. At this point, it appears as if the BBB are more interested in turning profits than establishing credibility among businesses.

MeloTel, as we alluded to earlier, is no longer a member of the Better Business Bureau. We welcome any questions or concerns that you may have regarding this decision and ask that you give us a call at 1-888-MELOTEL if you wish to discuss them. We can promise you one thing, though. MeloTel will continue to provide the best products and customer service regimen in our industry. And we don’t need the BBB to prove it to you.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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