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October 12, 2017

MeloTel In A Nutshell: Tech Wizards Who Provide Unbeatable Customer Service

Not everyone is a computer whiz. And that’s why MeloTel hires the best computer whizzes in the business! We not only make it a point to provide expert services by way of solving computer issues for our customers, but we also insist upon providing the best customer service available anywhere! Perhaps, it’s fair to say that the MeloTel team is comprised of individuals who are equal parts technology geek and customer service expert.

We mean “geek” in the nicest way possible!

In our experience, the business owners we work with all across North America are experts in their fields. And they should be. It only makes sense that they are adept and proficient within their respective industries. That doesn’t make them all that proficient behind a keyboard, however. When they have problems with their computers, the geeky MeloTel team is only too happy to assist…and always with a smile!

We’d like to particularly acknowledge MeloTel’s Customer Service Supervisor, Michael Paz. If you’re experiencing any system issues, he’s often the one you’ll end up speaking with. Michael couldn’t be more pleasant a person to talk to. Affable and friendly, his approach to customer service is second to none. However, his approachable nature is interestingly outdone by his skilful ability to handle any technology-based issues.

Using the free-to-download TeamViewer module, Michael has often “taken over” the computers of our clients so that they can see him perform quick maintenance right in front of their eyes. With this service, Michael can literally manage your computer as if he was sitting right beside you.

“It’s fascinating,” admitted one of our clients earlier this week, “He literally takes control of the computer even though he’s miles away. A few clicks of a button later, the computer is up and running normally and smoothly. I know, for a fact, I could never get that done myself. He’s a genius…and a really nice guy to boot!”

The boss knows best!

Of course, MeloTel’s Founder and CEO, John Meloche is not to be outdone. His insistence upon providing excellent customer service is something that has invigorated the entire MeloTel team – because he leads by example. Whenever possible, it’s MeloTel’s head honcho himself who will either be on the phone or using the TeamViewer tool to help MeloTel customers with their system issues.

“I like knowing that the boss is on top of things,” commented another client who decided to send us a message after reading yesterday’s “Facebook System Issue Shows That It Can Happen To The Best Of Us!” blog, “Unlike with bigger companies, MeloTel lets its customers know that they are being given immediate and thoughtful attention. It’s a real benefit of working with a smaller company.”

For any and all of your customer service needs, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

A special thank you.

While it’s out of character to for me to both write in the first person and/or discuss any personal details, it’s at this time that I’d like to personally acknowledge John, Michael and everyone else who is part of the MeloTel team for being so supportive and comforting during my recent experience of a family tragedy. No words can express how grateful I am to all of you.


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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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