In today’s world, people like to get things done quickly. This is likely the reason why we have so many drive-thru restaurants and 24/7 convenience stores. Generally, when people want something, they want it now! And who could blame them? In 2013, technology is such that people are able to get their information immediately through a variety of sources.
For example, if you’re watching a movie and want to know more about a certain actor, all you need to do is punch in his or her name into Google. Within seconds, you literally have hundreds of sources providing you with everything from birth dates to film credits. So when it comes to customer service, why wouldn’t people expect the same type of expeditiousness?
At the end of the day, that fancy word for “do it now!” is what customers want. And, at MeloTel, we go out of our way to provide it. Why? Because we know that when customers receive what they consider to be the “run around”, it does quite a lot to displease them. One of our newest clients filled us in about what it was like to work with her previous website hosting provider.
“For some reason, I couldn’t send emails to certain clients,” she informed us, “This, of course, was bad for business, because it’s important for me to respond within a timely manner. The emails kept getting returned even though I knew they were valid addresses. I called my provider, who told me that a ‘third party’ was interrupting services and that there wasn’t much they could do but open up a ticket.”
The ticket, she let us know, has yet to be addressed. And it was opened up before the new year! The lack of attention given to her issue was the final straw among a list of problems she was having with the company. “I feel disrespected,” she said, “The least they could have done was communicated to me that they were looking into it. It seems like they couldn’t be bothered.”
At MeloTel, we know that certain issues can take time. But we don’t believe that there is any excuse for a customer to be kept waiting when he or she is looking for answers. This is why we’ve come up with multiple ways for our clients to get the information that they’re looking for as soon as possible.
Our “Click To Live Chat” feature on the homepage of our website allows clients to speak to a live agent during business hours. No sitting around waiting for a response through email. We are here to answer your questions when you need them to be answered. We also do our best to make things convenient for you.
Our homepage also includes a “Let Us Contact You” section to the far right. By filling out your name, email address, subject heading and short message, you can be assured that one of our representatives will contact you at the time that is most convenient for you. At MeloTel, we know that time is of the essence. So we’ll do whatever we can to address your concerns in as timely a manner as possible. You can count on it!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"