Reliability. This is a hugely important character trait in a person. If you can’t rely on someone, there really is no trust. And trust is a hugely important part of any relationship. So when you think about it, why wouldn’t these traits be just as important for any business that you’re dealing with? Reliability and trustworthiness are essential elements to building strong relationships with customers.
As we blogged about yesterday, some companies are losing the trust of their customers due to their inability to be reliable. Now, network outages can’t always be helped. From time to time, we experience them, here at MeloTel, and they are completely out of our control. The thing is, we make sure that we inform our customers immediately of any system issues that may be occurring.
Last week, we blogged about our new “Network Status” page which is a portion of our website dedicated to keeping our clients up-to-date on any network issues that may be taking place. We use this page to inform of what is being done to remedy the problem and how long it may take for the issue to be resolved. The “Network Status” page even offered customers a response to Rogers’ major network outage last week.
“We do not know the extent of the outage with Rogers, however some customers are calling us claiming they are unable to make or receive calls from Rogers networks,” read the page last week, “We can confirm they are not alone. This seems to be affecting wireless calls and SMS messaging services with Rogers customers…We have learned this issue is also affecting Telus and Fido customers Canada wide.”
Due to the sheer size of Rogers Communications and the seemingly endless number of customers it has, it is unlikely that each customer can be adequately apologized to individually. At MeloTel, we consider it a benefit to be of the size that allows us to connect directly with each and every one of our clients in the event of a system outage or any other network issue.
Our knowledgeable and friendly staff is available at 1-888-MELOTEL to speak with our clients at their leisure. Outside of business hours, we also ensure that we make each customer communication a priority. Specifically asked questions receive specific answers. So even though our “Network Status” page will always be available, we ensure each of our clients that direct communication is part of the deal with MeloTel.
“What I like about MeloTel is that it’s more of a family-based kind of business,” commented one of our clients this week, “I know I can call and speak to the same person (I spoke to the last time I called). That helps me to believe that I can trust you guys and get straight answers about what’s going on instead of some pre-written mumbo jumbo that usually doesn’t make any sense to me anyways.”
Naturally, we aim to please, here at MeloTel. And if you’re feeling as if you can’t rely on the service you’re receiving from any of the “big boy” telecom companies, this may be the perfect time for you to give us a try. We stand behind our products, services and customer service regimen. It’s our job to make your life easier, not more complicated. We hope to speak with you soon.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"