What is your favourite thing about the holiday season? Chances are you have a ton of memories that bring you back to when you were a child. Now, think about it carefully. Can you remember each and every present you received each Christmas? Highly unlikely. What is it that you DO remember? It’s the memories of being with family. It’s the traditions that you hold dear that stick out in your mind.
When you consider the many things that mean the most to you during the holidays, it is likely that the gifts you’ve received are near the bottom of the list. Of course, it is always fun to rip open presents on Christmas morning. But what sticks in your memory is the warmth and excitement that goes along with spending the holidays with those who matter to you the most.
That’s why it is SO important to give your customers the types of experiences with your business that they will remember for a very long time. It isn’t the products and services that you provide that will truly help you to stand out in their minds. It’s the way you made them feel when they dealt with your business that will matter to them the most. This is what keeps customers coming back.
“My favourite businesses know me by name,” reported one of our clients earlier this week, “I like to feel like when I call up a company I do business with, that they respect and appreciate me. It’s the interactions that make me keep calling them up. I can get the service elsewhere. But when I feel positive about the people I deal with, I keep dealing with them. That’s why I keep working with you guys!”
At MeloTel, we want our customers to enjoy their experiences with us. We treat our clients like we treat our friends. We know that it’s the little things that matter the most to them. It could be as simple as remembering a client’s nickname or birthday. It could be that our own company President John Meloche handles many issues personally. You see, we feel that it’s important to be a “personable brand”.
This is one of the reasons that John recently offered his latest Christmas CD, Uncle John’s Holiday Hits 2013 for free. Not only are you able to download it from Bandcamp, but John went out of his way to mail out CD copies of the new project to anyone who wanted it. He did this strictly to get people in the holiday spirit. But he also knew that his gesture would carry with it an even deeper meaning.
“It shows that he is genuine,” commented our client, “Nice things like that go a long way. I wanted a CD just because he offered it. I had no idea the guy could sing. To me, it’s not just that I got a free CD. I know that John’s a stand up guy and that MeloTel is a stand up business. They do things just to make sure their customers are happy. If they do that, I know that the services are well worth it.”
We’d love the opportunity to create some marvelous memories with you. Give us a call at 1-888-MELOTEL and let us know what products and services we offer that would best benefit your business. We’ll go out of our way to not just provide you with those products and services, but to give you a customer experience that you’ll hopefully cherish for a long time.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"