At MeloTel, we think with a “customer first” type of mentality. “How would this benefit the customer?” That is the first question that we seek to answer whenever we think about launching a new product or service. We consider our customers first because it is never lost on us that we are also customers. So we know that there is nothing more frustrating than poor customer service.
Make It Quick! As customers, we like to receive service in a very timely manner. Long wait times, being kept on hold and not having our calls returned quickly are all issues that easily aggravate clients. Therefore, we considered the issue of timely service when setting up our contact avenues. The “Click to Live Chat” and “Let Us Contact You” sections of the home page of our website are proof to that.
“I’m glad that I can get someone right away,” commented one our newest clients last week, “This was one of the biggest differences between MeloTel and (my previous telecom provider) that I noticed immediately. I like being able to have my questions answered quickly. I’m busy during the day, so not having to waste time taking care of what should be simple issues is a big plus for me.”
Make It Affordable! As customers, we like to know that we are getting great value for what we are paying for. That said, we also don’t want to have to pay too much. It goes without saying that feeling “ripped off” is no fun. However, these are the words used by many a new client when discussing the bills they used to pay for their telephone services. Therefore, we consider the issue of high prices when coming up with our price plans.
“MeloTel makes bill paying easy,” reported another of our new customers, “I felt like I was overpaying with my last company. MeloTel offered to look at my bill and show me exactly how I could save money in a number of areas. I almost thought it was too good to be true, but I decided to make the switch. It was a great decision. The service is great, and I’m definitely saving money.”
Make It Painless! As customers, we know that we’re not experts at everything. So, we expect to get expert advice from the companies we do business with. But if the service representatives come off as having a lack of knowledge or they show an apparent disinterest, it becomes a big turn off. Therefore, we consider the importance of expertise when unveiling our products and services.
“They know what they’re doing at MeloTel,” continued our new client, “It feels good to work with people who are experts in their fields. I admit not knowing a whole lot about the technical side of things. So when MeloTel hooked up my phone and showed me the ropes, I felt confident that I had the right people on my side. They are always quick to lend a helping hand so I don’t have to worry about the things I’m not that good at.”
Allow MeloTel to make your life easier. Your business means a lot to you, we’re sure. So we make sure to mean a lot to your business. For us, that means putting you – the customer – first. That includes making things quick, affordable and painless for those that choose to make the switch to MeloTel. Give us a call at 1-888-MELOTEL to find out more about how we can make things easier for you!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"