Please use the audio player below to listen to this webpage. This is intended for the visual impared.
MeloTel is happy to announce the availability of a brand new career opportunity! Could this be the job you’ve been looking for? Well, allow us to ask you a few questions. Do you consider yourself a computer whiz? Do you have a great capacity for solving problems? Are you a strong communicator? Do you enjoy providing excellent customer service? If so, this career opportunity may just be the perfect fit for you!
In this role, it would be your job to provide stellar customer service and correct computer software and hardware problems for our clients. Now, we understand that this job isn’t for everyone. Of course, not everybody has both a great personality AND knows his/her way around computers and new technology.
Therefore, in order to join the MeloTel team in this position, you will need to possess a vast knowledge base of operating systems and cloud-based operating systems. We’re looking for a customer support, networking, hardware and software expert who has the ability to clearly find both the problems and solutions to those who are less than tech-savvy.
This new position offers you the flexibility necessary to help MeloTel clients in a convenient manner. Given the current pandemic-burdened situation we’re all in, our new Customer Service & Technical Support Representative will be offered the opportunity to work by phone, email or by using web-based applications.
They include dealing with customers, providing technical support, conducting training sessions, provisioning new services and devices, being an organized team player and working a full work week. We wouldn’t say that any one facet of your new job is more important than the other. But, as you can imagine, it’s certainly important to provide the best customer service possible.
At MeloTel, we pride ourselves on providing the telecom industry’s most valued customer service. Our customer relationships are the lifeblood of our company. We are looking for someone who possesses exceptional communication skills. Of course, providing top-notch technical support is a vital part of your new role too. As a reminder, the majority of our clients aren’t as tech-savvy as you are.
Your ability to handle problem-solving, troubleshooting, diagnosing and resolving a wide variety of computer problems is paramount. You will need to be able to effectively communicate information – both in writing and verbally – to non-technical audiences. To reiterate, many computer users aren’t experts in your field and will need clear and concise understandings of what their technical issues are.
You will be working a standard Monday to Friday schedule from home. We imagine that this will remain the case throughout this calendar year. However, we’re hopeful to be moving back into our office as soon as it is deemed safe to do so. Other benefits included with this new career opportunity include casual dress, extended health care and life insurance.
Apply to become MeloTel’s new Customer Support Specialist HERE!