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December 5, 2016

MeloTel Is Expanding The Family!

Most people believe that the holiday season is the worst time to look for jobs. With so many businesses preparing for the holiday shopping rush and getting ready to begin a new year, there’s often no time or energy left over to add staff members. However, this isn’t the case at MeloTel. In fact, our spirit of giving has been taken to a whole new level this year. We’ll be giving three individuals the opportunity to join our team!

MeloTel is currently in the process of hiring for three different positions. We’re looking for talented and experienced candidates to apply for the roles of Customer Service & Technical Support Representative, Administrative Assistant/Receptionist and Inside Telecom Sales Representative.

What are we looking for in a Customer Service & Technical Support Representative? This position requires someone who is equal parts people person and computer whiz. You should be a great problem solver who also enjoys interacting with others – both co-workers and customers. This is because the job requires you to provide technical support to people who may not be as adept at using modern technology as you are.

You may also be asked to conduct training sessions that will help members of a non-technical audience better understand some of the technical issues they may be facing. Your role also involves the providing of assistance to new MeloTel customers who may need familiarization with their new VoIP-based services and equipment. Finally, being an organized team player who can commit to 40-hour work weeks will help you to be a great fit for this role.

What are we looking for in an Administrative Assistant/Receptionist? If you consider yourself to be friendly, personable and detailed-oriented, keep reading! To work at reception for MeloTel, you need to be a great communicator who loves providing unbeatable customer service. It should come as no surprise that your role of receptionist will involve the answering of phones in a professional and courteous manner.

However, your dual role, which involves being an administrative assistant will ask of you to sort incoming mail and email, prepare outgoing mail and courier parcels, purchase office supplies, back up electronic files and maintain office furniture and equipment among other tasks. Of course, being a great team player who is organized, reliable and willing to work a 40-hour work week will be necessary to land this role in our company.

What are we looking for in an Inside Telecom Sales Representative? This talented individual will engage prospective clients over the telephone, through email and on social media in order to qualify their interest levels for our voice and data solutions. Although this is an entry-level position, there is certainly room for career advancement.

Responsibilities include researching small and medium-sized business owners to grow sales opportunities, following up with marketing-generated inquiries for our services and performing various outbound call campaigns around trade shows and other events.

To apply for any of these positions, please email your cover letter and resume to We look forward to speaking with you soon about the opportunity to join the MeloTel family. Good luck!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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