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The Most Reliable & Trusted
VOIP Service Provider
in Canada
July 4, 2011

MeloTel Is Always There For You

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In the past week or so, we’ve been noticing a new commercial popping up on television from one of the bigger-named telephone companies. Interestingly, the entire ad highlights the fact that now, when customers call, they should expect to be connected with a live representative in a shorter period of time.

Hmmm. Shouldn’t that be a characteristic of a trusted company, to begin with? At MeloTel, we believe that when you pay good money for a service, you should receive all facets of good service. Not just some, ALL! In other words, we believe that giving customers the full experience of good customer service is the way to complete satisfaction.

At MeloTel, we have always guaranteed incredibly short wait times on the phone for our clients. Those who contact us at 1-888-MELOTEL will be sure to be speaking with an informative and friendly voice within seconds. We have always felt that there really is no other way to go.

So why would anyone want to pay unreasonably high prices to a more widely-known company only to receive poor customer service? You know, just to test this company’s theory, we decided to put in a “quick” call to see how long it would take to speak to a representative. Let’s just say that their version of quick is a lot different than ours.

Quite honestly, our ability to meet the needs of our customers in an efficient and effective way is what helps to set MeloTel apart. In fact, this is one of the things that makes us proud to be a small business. It helps us to better connect with our clients. We understand their needs and concerns and make it a personal challenge to satisfy them as quickly as possible.

To us, our customers are not just numbers in a queue. They are real people who have things to do and money to make. So we take each and every inquiry very seriously. Take, for example, the recent Canada Post strike. We received numerous phone calls from concerned clients who wanted to know if we had received their payments.

Frustrated with the strike ourselves, we took the time to hear out these complaints. We wanted to assure our customers that we were there to support them through this troublesome issue. We offered alternative ways for them to make payments in future so that they understood that MeloTel would always be a company that is a pleasure to work with.

If you haven’t yet, we encourage you to give MeloTel the opportunity to be your telephone company. We’ll guarantee that your office will be quickly up and running with a top-notch telephone system with all the bells and whistles. And whenever you have a question, rest assured that by calling us, it will be answered within seconds…all the time!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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