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The Most Reliable & Trusted
VOIP Service Provider
in Canada
March 29, 2016

MeloTel Is Hiring!

MeloTel is looking to grow its already-talented team by adding a brand new Customer IT Support and Computer Technician to the fold. Could you possibly be the new talented and experienced team member that we’re looking for? We’re very proud to announce that we now have this new career opportunity available. But, to join our team, you’ll need to possess a number of important character traits.

What character traits are we looking for? You should be a pretty proficient problem solver. This may sound like more of a skill than a personality trait, but the way we see it, a good problem solver is a very patient person. Working within a team environment, it will be important for our new hire to be able to consider the opinions of others and be willing to work cohesively to resolve any issues that arise.

We’re also interested in hiring an excellent communicator with a dedication to providing unbeatable customer service. Yes, this too is a skill, but it requires a friendly, upbeat personality. At MeloTel, we pride ourselves on building and maintaining excellent relationships with our customers. We’ve earned the reputation of a “people’s company” thanks to a team that consists of polite and affable individuals.

What are the job requirements? As our new Customer IT Support and Computer Technician, it would be your job to both find and correct computer software and hardware problems for our staff and clients. A top candidate will need to possess a vast knowledge base of operating systems and cloud-based operating systems. Our team needs someone who can clearly locate both problems and solutions and explain them to those who are less tech-savvy.

This new Customer IT Support and Computer Technician job position offers candidates the flexibility needed to assist MeloTel clients in a very convenient manner. Our new hire will be offered the opportunity to work by phone, email or by using web-based applications. As you may have guessed, there are numerous tasks that an individual in this role will need to take on. And all of them are of great importance.

What other tasks are required of our new hire? They include providing technical support which involves problem-solving, troubleshooting, diagnosing and resolving a wide variety of computer problems. As mentioned, it also requires an ability to effectively communicate information to non-technical audiences. Our new Customer IT Support and Computer Technician may also be asked to conduct training sessions.

Sometimes, training is required to better assist our clients with attaining better understandings of the issues they may be experiencing. It should be reiterated that this position is best suited for a true team player. The ability to work comfortably with others, while also being able to handle tasks without supervision, will be an asset for every candidate looking to apply for this new career opportunity.

Finally, the new Customer IT Support and Computer Technician position is a 40-hour work week job. There may also be times when our new hire will be required to be on call, do shift work and utilize some time on weekends to complete tasks. If you’re looking for a fulfilling, full-time and permanent position with MeloTel, contact us right away! However, please don’t give us a call. Instead, simply email your cover letter and resume to careers@melotel.com.

For more detailed information, please refer to our Kijiji posting HERE. We look forward to speaking and meeting with you soon. Good luck!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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