This week, the MeloTel Blog has been focusing on our company’s bread and butter: our Hosted Phone System. Our company’s humble beginnings saw us simply as a telephone company. And, although MeloTel provides business owners with so many amazing services and features, we haven’t forgotten our expertise in the field of communication over the cloud.
Our Telephone Features help you to run your business smoother. Convenience, functionality and affordability have all been taken into great consideration during the conception of these features. Be sure to give us a call at 1-888-MELOTEL to begin taking advantage of these features today! But allow us to give you a few more reasons why you should switch to MeloTel.
Company Directory, Dial By Name. This feature allows your customers to easily connect to a member of your staff. If all they know is the name of the person they are looking for, MeloTel makes it easy. A caller simply dials a few characters in the first or last name of the person trying to be reached, and the system then helps the caller to find the correct user, automatically routing the call accordingly.
Call Routing. The MeloTel system ensures that you can filter your incoming calls with Caller ID. You’ll also be able to see the status of the user and the time of the call. The call routing system also uses rules that perform a number of predefined actions such as hanging up or transferring the call to certain destinations that are either on or off of the network.
Music On Hold. What’s a phone call to a professional establishment without hold music, right? At MeloTel, we allow you to customize your music to suit your brand. Feel free to incorporate your favourite music or a pre-recorded message that advertises your company’s special deals. At MeloTel, our Voice Talent Production team can even create an original jingle for your brand!
Out of Office Options. This awesome feature allows you to truly plan ahead. After all, you won’t always be available to answer every call – no matter how convenient MeloTel makes things for you. And you deserve a break, now and then, don’t you? This option allows you to create some predefined actions for certain dates. So if your business is closed by 6pm or if you are on holiday, this feature lets your callers know.
The MeloTel VoIP Panel. It doesn’t matter where you are in the world, our interface allows you to have a secure and easily accessible way to manage, customize and configure just about everything. You can change voicemail passwords, setup calling rules and listen to your call recordings while you’re on vacation, just as easily as if you were in the office.
Mobile and Conferencing. Schedule multiple conferences using a conference number or dial internally within your network. Whether you are in the office or out on the road, you can either create or join existing conferences using public phone numbers. Your customers can also join conferences easily by dialing a phone number that you have assigned for this purpose.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"