At MeloTel, we pride ourselves on providing unbeatable customer service – the type that simply can’t be compared to any other company in our industry. We’re confident we’ve secured our spot as customer service leaders in the telecom world because of our ability to have genuinely warm and friendly interactions with each and every one of our clients.
You see, it pays to be a “smaller” company. Those big name corporations simply have too many clients to know each of them on personal levels. Knowing each of our clients by name allows for us to make great strides in providing excellent customer experiences. We’d argue that it’s the hallmark of our brand.
That isn’t to say, of course, that we don’t firmly stand behind each and every one of our cloud-hosted services. We just believe that the ways in which we conduct business helps to make lives easier for our customers. We take a first-hand, personal approach to resolving issues and putting smiles on customers’ faces. But we’re also happy that so many of our products and services are able to make the lives of our clients easier as well.
This is a widely-heralded feature that comes with our VoIP-based Commercial Phone Services. Many of our clients have expressed to us that it has done quite a lot to make their lives easier. As its name implies, Voicemail to your Email sends your voicemails to your email inbox as mp3 files. No longer do you have to worry about checking your voicemails using only your phone.
With your email inbox containing messages with mp3 files, you are given the option of checking your voicemails on any device of your choosing: desktop computer, laptop, tablet – whatever works best for you! In addition, the files can easily be saved in folders so that you can document each of your customer interactions. It simply makes it easier to receive and return phone calls – an incredibly important facet of providing top-notch customer service.
We’ve been talking a lot about Single Number Reach lately. Yet another incredible feature that is available to our Commercial Phone Services customers, this service enables you to forward your business phone number to up to five different devices of your choice. When the number is call, all five devices will ring at the same time. Single Number Reach makes it impossible to miss another important phone call. And you can now sign up for it on our website!
Keep in mind that the above mentioned features don’t just make your life easier. They make life easier for your clients as well. You’ll notice that both Voicemail to your Email and Single Number Reach are services that help you to be a lot more accessible. This helps you to build trust with the members of your customer base. Trust, as is often said, is an integral part of any relationship. In order for your relationships to grow with your customers, it’s imperative that you demonstrate how trustworthy you are.
Of course, we’re only scratching the surface here. For information about how any and all of MeloTel’s cloud-hosted services can make your life easier, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"