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March 20, 2020

MeloTel Commits To Customer Support During COVID-19 Crisis

We’re all going through a rough time right now. The world is collectively battling the coronavirus and with each day that passes, the news seems to get worse. There are many countries on lockdown in an effort to contain and stop the spread of COVID-19. And the way things are looking, it is possible that Canada and the United States may soon follow suit.

Most people are sensibly practicing social distancing and working from home. As we announced, in a blog, earlier this week, the entire MeloTel team is now working from our respective homes. Life, quite obviously, has changed for us all. As a company, we are endeavouring to ensure that all of our employees are supported during this tough time. Their health is of paramount importance, of course, but we also recognize the need to keep them all financially secure.

COVID-19 is impacting businesses everywhere.

As a business owner, you’re undoubtedly worried about your staff members too. Countless companies throughout the continent have been forced to shut down in the wake of the coronavirus pandemic. How can you afford to pay your employees? How can you guarantee the future stability of your business? These are tough questions to answer, at the present time.

Earlier this week, MeloTel’s Founder and CEO, John Meloche emailed a letter to MeloTel clients to reassure them of his team’s commitment to their relationships. It reads as follows.

A message from MeloTel’s CEO.

At MeloTel, we know firsthand the critical—even life-saving—role communications play in times of crisis.

We support hundreds of organizations, like yours and others across countless industries, to engage their customers, deepen meaningful relationships, and build trusted communications efforts that support business growth.

Continued availability and delivery for our customers is something we take very seriously, and our support of you remains steadfast.

We have full confidence in our ability to support our customers as this situation evolves, and encourage you to reach out to support if there’s anything we can do to assist you further, including thinking through new ideas and ways of using MeloTel technologies to reach your end users in this difficult time.

As an organization, we have shifted to a fully remote workforce; we’ve strengthened our support systems to ensure we’re ready for spikes in usage and unusual workload.

We’ve heard from many of you that further guidance would help you navigate these uncertain waters.

Please contact us to talk more about this dynamic and sometimes frightening situation. We’re closely monitoring the situation, and look forward to continuing to support you through and beyond this time of crisis.

Thank-you,

John M. Meloche

CEO of MeloTel Phone Company

Let’s get through this together.

Admittedly, as a collective, the MeloTel team is saddened by the recent happenings in our world. The COVID-19 crisis is claiming more lives every day and most people are understandably concerned about their health and well-being. In addition, we’ve heard many stories from clients and colleagues about the potentially irreparable impact the pandemic could have on their small businesses.

If there is any way you feel MeloTel can help you, please don’t hesitate to call us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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