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August 6, 2019

MeloTel Can Be Your Call Centre’s Best Friend

At MeloTel, we pride ourselves on being Canada’s Hosted Company. That means we’re more than just your average phone company. We provide cloud-hosted telecommunication services to business owners all over North America. We’re especially popular with call centres, given that we offer VoIP-based services that are practically call centre must-haves. You could even go so far as saying MeloTel is your call centre’s best friend!

Let’s take a look at just a few of our services to explain why.

Commercial Phone Services

You certainly can’t run a call centre without having a phone line. MeloTel’s cloud-hosted Commercial Phone Services provide you with so much more than that! In addition to transitioning your business from one that uses archaic landlines to one that utilizes VoIP telephony, our phone services save you money by offering you free Polycom phones for as long as you are our customer!

Our Free Polycom Rental program is designed to make your switch to our Commercial Phone Services both easy and cost-effective. In addition to the free phones, you also avoid paying any professional setup, activation or shipping fees!

Monitor/Whisper Control Panel

If you own and/or operate a call centre business, MeloTel’s Monitor/Whisper Control Panel is practically a must-have. Gone are the days when you had to sit beside each of your phone agents in order to hear how they sounded during their calls. Today, this incredible service allows you to sit at your own desk and listen in to your agents’ calls without being detected.

The “monitor” portion of the service lets you tap into real-time conversations as they happen. With it, you’ll be able to easily keep track of call compliance while establishing powerful training tools. You’ll also gain deep insight into the techniques that fuel agent productivity.

The “whisper” portion of the service lets you subtly drop in to the phone calls so that you can coach your agents at any stage of the sales process. It gives supervisors the power to whisper suggestions without the caller or client hearing anything. If necessary, you can also jump into the conversation to provide your rep with assistance. This “barge in” feature allows you to resolve any pending issues your rep may be unable to fulfill.

DaFeeder Preview Dialer

Yet another call centre business must-have, DaFeeder Preview Dialer has revolutionized the ways in which phone agents make calls and keep track of their clients. The service is an easy-to-use web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions. DaFeeder Preview Dialer offers your reps one-touch dialing capabilities as well as the ability to create and maintain detailed notes about each call.

The awesome service delivers a feature-rich set of processes that enhances effectiveness, drives sales, improves customer satisfaction and provides insight into performance. Supported by administration capabilities that adapt to how your company operates, DaFeeder Preview Dialer is delighting companies of all sizes across a broad range of industry sectors.

Check out this five minute(ish) video about DaFeeder Preview Dialer, created by MeloTel’s Founder and CEO, John Meloche! And for more information about any and all of our cloud-hosted services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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