At MeloTel, we believe so strongly in customer satisfaction that we’ve consulted experts in the field of customer service to discover how to provide the best service possible. That’s right. We’ve consulted you! Who better to ask about customer service than customers themselves? It’s because we’ve kept our ears open to your concerns that we’ve established a cross-the-board rule of thumb: make customers happy!
It sounds easy enough, right? Sure, you may think that. But if that was true, why is it that we encounter so many new clients who complain about their previous telecom providers? It seems clear to us that many of the big name companies have forgotten about what makes customers happy. So that’s where we’ve stepped in. At MeloTel, we don’t just want to provide you with the services you need. We want your happiness too.
Come to think to of it. Our need for you to be happy kind of makes us the perfect boyfriend/girlfriend, let alone VoIP telephone service provider! But then again, that would make sense, wouldn’t it? Isn’t doing good business about building strong relationships? Well, we sure think so. So here are some things that MeloTel is committed to so that our relationships with our customers last lifetimes.
Saving You Money. The way we see it, it all starts with value. And while we’re not willing to compromise the quality of our products and services, we are willing to show you how we can save you money. Even before becoming a client, we’d be happy to review your current telecom provider bills to show you how we can save you money by making the switch to MeloTel.
No Packages. Unlike the big name telecom providers, MeloTel has no intention of tying you down with a contract or insisting upon enrolling you in “bundle” features that you may not need. We cater each service that we provide to each business recognizing the specific and unique needs of all of our clients. You only pay for what you use and nothing more.
All-Inclusiveness. If MeloTel was a vacation destination (not sure how, but follow us on this one), we’d be an all-inclusive resort. In addition to setting you up with your new phone line over the cloud, we’ll provide you with all of the equipment and supplies you need. We’re a one-stop shop, here at MeloTel. Making customers happy, to us, means fulfilling all of their requirements quickly and easily.
Easy Accessibility. As we’ve enjoyed mentioning in previous blogs, we make it as easy as possible for customers to contact us. We know that it can be very frustrating to wait on hold for long durations of time to reach a live representative when calling those bigger companies. At MeloTel, we ensure that such long hold times are never the case. Instead, we provide several ways to get quick service.
There’s our “Click To Live Chat” feature that allows online users to communicate with a live representative during business hours. You may also set up an online ticket on our home page to be contacted at a time that is convenient to you. Our social media profiles on Facebook and Twitter are always great ways to find us as well. And, of course, we urge you to call us up at 1-888-MELOTEL for the speediest of service. Let us make you happy today!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"