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The Most Reliable & Trusted
VOIP Service Provider
in Canada
October 25, 2012

Meet Kathryn Meloche

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We’re sure you’ve heard variations of the phrase “behind every good man is a good woman”. At MeloTel, this idiom couldn’t be more true. In a parallel universe where the MeloTel Team exists as superheroes, our President John Meloche would be Iron Man. Or so we’ve been told. Well, if that’s so, then his beautiful wife Kathryn must be Wonder Woman!

Of course, Kathryn is too shy to say that of herself. The self-admitted introvert is only too happy to fulfill her role as the “behind the scenes” manager of Bookkeeping and Administration. But don’t think that John can run the MeloTel ship without her. Kathryn’s presence as both his wife and voice of reason is what has helped the company to truly set sail.

“He’s the loud one, I’m more down to earth,” explains Kathryn, “He’s so energetic and passionate about everything he does. But when he gets worked up and excited about something, he needs me. I have to bring him back down to earth, I’m sometimes the rational one.” Not that there’s anything wrong with being passionate, of course. But where there’s a yin, there must a yang, right?

Undoubtedly, this is what makes John and Kathryn such a great couple. They provide each other with balance. After all, who else is going to be John’s biggest supporter when his hip-hop career takes off? Insisting that she would never get on stage under any circumstances, Kathryn notes that John’s love for the performing arts is what helps to make MeloTel so great.

“He’s passionate about anything he puts his mind to,” she explains, “He’s 100 per cent about his customers and making them happy.” This is a point that both John and Kathryn completely agree on. Through her experience with bookkeeping and handling customer queries about billing statements, Kathryn has garnered an expert grasp on how to communicate with clients.

We’ve all had bad customer service experiences. And by going through them herself, Kathryn has pinpointed what she believes is the key to making customers happy. “It’s about being prompt and responsive,” she says, “You can’t make your clients wait to get answers. It’s my job to try to find a solution as quick as possible for them.”

We’ve often mentioned that MeloTel is a “people’s company” and that the MeloTel Team is a family. The husband and wife duo that puts the “Melo” in MeloTel represents the head of the family, and as such, the family members follow their lead. But who really is the leader? Has Kathryn been the mastermind behind all of John’s successes this whole time?

“In the MeloTel world, he’s the leader,” Kathryn insists, “But we make the big decisions together. When he wants to expand the business, it’s something we talk about together, because obviously it’s a decision that affects the family as well.” But what about at home? “He’s clueless. When I went away, he didn’t know where the garbage bags were,” she laughs.

Never one to brag about herself (that’s clearly John’s job), Kathryn is an entrepreneur in her own right. Having recently launched CakePopCravings.com, her baking business is just one of her many other life passions. It’s no wonder MeloTel is growing to be such a power house in the telecom industry. Evidently, behind every powerful man is a powerful woman!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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