We love making customers happy. We should print t-shirts with this phrase on it. And yes, we’ve said something along these lines before. So, in reality, there are a lot of sayings that we should wear on t-shirts, here at MeloTel. If only we were a t-shirt manufacturer. We’re in the making-people-happy business whether we say so on our garments or not. And we’d like to make you happy too!
As you know, this week, we have been blogging about our new Single Number Reach feature. This is one of our latest innovations that took into account what our clients have been telling us. We blogged last week about our ability to listen to our customers in order to provide the services that they truly need. This, we find, is a surefire way to make them happy.
“I’ve given a lot companies that I’ve worked with suggestions,” reported one client this week, “But I’ve never felt that they’ve truly listened to me. Perhaps, because I was speaking to a representative who had no control and didn’t care, nothing got done. But with MeloTel, I feel like I’m actually being listened to. I can’t help but feel I’ve influenced their new ideas in some way.”
Our client is right. She and many other new clients have brought up the concept of being on-the-go, and the difficulty they have in getting and returning calls in expeditious ways. The new Single Number Reach feature has answered that call…so to speak. Now, our customers have the unique ability to simultaneously get phone calls on any of their existing phone lines when only one number is dialed.
“The bills that most companies send me are so annoying,” another new client admitted, “I think they are convoluted on purpose. Sometimes, I’m not sure what I’m being charged. I let MeloTel review my bill and they showed me how they could save me money. I mentioned, though, that I hoped their bills weren’t confusing. Next thing you know, they introduce that a new all-inclusive billing system is coming. I’m looking forward to it.”
Earlier this month, we blogged about the fact that MeloTel is now an all-inclusive destination! Sort of. No matter what services you receive from MeloTel (and there are many to choose from!), the new MeloTel bills will display a simple and convenient charging model. One easy-to-read-and-understand charge for all of your services – just as you asked for.
To make customers happy, we know that we need to take your concerns into consideration. Each of our new and forthcoming features have your happiness in mind. As always, we are open to feedback and look forward to hearing from you so that we can speak about the ways in which we can make you happy with our new services. Call us up at 1-888-MELOTEL.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"