At MeloTel, we work pretty hard to make sure that our customers are happy. This is because we know that it’s pretty easy to make them upset. Many of our newest clients have switched to MeloTel because they seek the type of personalized service that will meet their needs in a timely fashion.
One such client shared her thoughts on what makes a company a “bad one” during a phone call earlier this week. She recently decided to enlist MeloTel’s services to build and host her website as her previous provider was simply not making her happy. Of course, the company lost her business…and for something that could be mistaken as a small thing.
“I noticed a charge on my credit card bill that I didn’t recognize,” she explained to us, “(My provider) added an extra three dollars to my bill that I’ve never seen before. I knew it was only a small amount, but I wanted to figure out what it was for. The representative that I got on the phone with informed me that it was for bandwidth overage.”
“I informed him,” she continued, “That I actually had more bandwidth than he had mentioned that I had. So he informed me that I needed to take the matter up with a different department. This wouldn’t have been a problem…but there was no person that I could speak to on the phone! I was forced to set up a ‘ticket’ online.”
“The process took days,” she concluded, “Time I was not willing to waste. I expect to be serviced quickly – especially if it’s a small matter. I felt that this company didn’t think that my concern was important enough to care about. So I don’t feel like that company is important enough for me to work with anymore. I’m actually still yet to get a response!”
At MeloTel, we are very well aware that your time is important to you. And having things done in a short amount of time is something that customers truly appreciate. Especially if all that is required is a response, a company should make it a priority to, at the very least, contact the customer to let him or her know that the inquiry is being looked into.
In one of our recent blogs, we informed our clients of Melotel’s “Live Chat” option on our website. During business hours, clients are ensured that their inquiries will be answered immediately. It’s literally no different than having an actual live chat – because that is what it is…online!
Time is money. We know this because these are two things that nobody likes wasting. At MeloTel, we do our best to service our customers expeditiously. But, just as importantly, we want to make sure that we are truly providing optimum service – no rush jobs here! We will, however, promise to be in touch as quickly as possible to let you know that you are important to us!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"