On January 4, 2020, MeloTel will celebrate its 11th anniversary as a company. While not as highly-touted as an anniversary with a zero or a five at the end of it, the new milestone is one our entire team is very proud of. It’s an obvious sign that our brand of cloud-hosted telecommunications services and friendly customer service has been a winning combination for more than a decade.
We’re not afraid to say that we know it’s the latter that has truly helped to set our brand apart. Yes, we’re very confident in the high quality of our VoIP-based Commercial Phone Services. Over a decade of experience has proven to us that they can significantly improve the way in which business is conducted over the phone. We have numerous clients across North America who will attest to that. But we’re known for something else.
We know the importance of treating people like people. Our team members carry out such acts as remembering customers by name and personalizing their service so that their unique, specific and individual needs are always met. At the end of the day, it’s the way we make our customers feel that keeps them coming back.
Forbes.com highlights the fact that customers reward good service, citing a survey that found that seven out of 10 U.S. consumers say they’ve spent more money to do business with a company that delivers great service. The same survey found that consumers are willing to spend 17% more on those businesses.
By making unbeatable customer service your top priority, you will successfully secure long-term support. There’s no business like repeat business. And, as mentioned, great experiences are what bring customers back. On HubSpot.com, Swetha Amaresan reveals that by working to make current customers happy, a business owner can greatly improve his/her bottom line.
“An increase in customer retention of merely 5% can equate to an increase in profit of at least 25%,” she reports, “This is because repeat customers are more likely to spend more with your brand — 67% more, to be exact — which then results in your business having to spend less on operating costs.”
Don’t assume that your happy customers won’t eventually bring you new customers. When it comes to marketing, nothing trumps word-of-mouth marketing. The happier you make your customers. The more likely they will be to spread the good word to their friends and family members.
Amaresan reveals that a HubSpot study found that “77% of customers have shared positive brand experiences with others. Think about it: if you have a stunning experience with a brand, you’re probably going to rave about it to your friends over dinner later that night. It’s natural; you want your close ones to commit to a brand that you trust.”
We don’t want to make any assumptions. We’d love to hear about your experiences with us and if there are any ways you feel they can be improved. Please don’t hesitate to fill out our Customer Satisfaction Survey to let us know!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"