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The Most Reliable & Trusted
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September 27, 2019

Making Thanking Your Customers A Year-Round Activity

This year, Thanksgiving Day (here in Canada) takes place on Monday, October 14th. So, over the course of the next couple of weeks, Canadians will be preparing their long weekend plans which will, more than likely, involve large family get-togethers involving bellies filled with turkey, stuffing and cranberry sauce.

The next couple of weeks are also bound to see a few MeloTel blog entries dedicated to the concept of giving thanks. As declared in the title of today’s blog, it’s something that business owners should be doing all year-round. As reported by Sarah Chambers on Shopify.ca, “a study by TD Bank found that 60 percent of consumers said appreciation should be conveyed by saying thanks directly to the individual, while 44 percent agreed that thank yous should be personalized.”

There’s no question we should all be thankful for our customers. So what are the best ways to show them how thankful we are?

Go old school and handwrite a note to thank your customers.

This appears at the top of the list of “25 Ways To Thank Your Customers” on HelpScout.com. But the site is not alone. This suggestion tops many an industry expert’s lists – so it tops ours as well! Sure, we can all send thank you emails, but the handwritten note offers an extremely personal touch. Have you had a particularly great interaction with a customer lately? Did you welcome new clients on board in recent weeks? Get writing those thank you notes!

“It’s surprising how rarely this proven way of showing gratitude is actually used,” notes Help Scout, “Can you remember the last time you received a handwritten thank-you card? Your note should be specific and personal. Write fewer notes if you need to, but maximize the impact. The extra time is worth it! You’ll make your customer’s day — everyone loves receiving real mail!”

Offer your customers free samples of your goods.

Is there anyone in the world you doesn’t like getting something for free? Giving out free samples of your products is a certified way to put smiles on faces. It’s not just a show of your appreciation, but it’s also a way to secure repeat business. The combination of your generosity and opportunities for customers to try out your goods will encourage them to keep coming back.

“Free samples aren’t just an amazing way to surprise and delight your customers, they also showcase something the customer hasn’t tried yet,” agrees Chambers, “If they like it, you might even see them purchase in their next order. Just be sure to try and match the sample to your customer’s profile as much as possible to make sure it’s something they can use.”

Blog about your customers!

At MeloTel, we enjoy writing Client Spotlight blogs. As you may have guessed, these are blogs that focus on our great clients, highlighting what they’re all about, what they offer and what their relationships are with MeloTel. These blogs represent just one of our ways of saying thanks!  If you’d like to be featured in a future Client Spotlight blog, please don’t hesitate to fill out our Client Spotlight Request Form!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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