At this time of year, the topic of New Year’s Resolutions is often a hot one. People from all walks of life consider the various ways they can improve their lives by making changes once the calendar flips over to a new year. For business owners, this is a common activity. Considering the different methods that can help for one’s business to improve is a huge part of any entrepreneur’s plans for a new year.
What New Year’s Resolutions do you have for your business? Naturally, you’re thinking about ways to increase profits. But, as we’ve often discussed with our clients, here at MeloTel, driving sales often comes as a result of boosting customer satisfaction. And, the way we see it, customer satisfaction is rooted in making people happy. It’s just that simple!
What can you do to make your customers happier in 2017? We would highly suggest making yourself more accessible. Last week, we blogged about the importance of being accessible to your customers and how much that helps to boost customer satisfaction. It should go without saying that trust is a major part of any strong relationship. It can be argued, actually, that it’s the most important component.
So when customers call you, but can’t find you, it can cause a loss of trust. This is especially true for business owners who are regularly on-the-go. Your busy travel schedule may be a necessity for your line of work, but being out of touch with your clients isn’t exactly a good business practice.
How does MeloTel help you to be more accessible to your clients when you’re travelling? We offer the fantastic Single Number Reach service which works wonders in ensuring you never miss another important call. This amazing feature forwards your local or toll-free number to up to five different phone numbers of your choice. That way, you can have up to five different devices ring simultaneously when your number is called!
No matter where you may be or which of your devices you have nearby, you know you will be accessible to your customers. Our experience has shown us that business owners who utilize the Single Number Reach service greatly improve their relationships with their customers. As mentioned, accessibility truly is a key to customer satisfaction.
But what if you still can’t answer all of your phone calls? Of course, being busy entails that even when you do hear your phone ringing, you may not be able to take the call. Not to worry. The Single Number Reach service includes the Voicemail to your Email feature that sends voicemails directly to your email inbox as mp3 files. That way, you will be able to read, store and organize your voice messages on your computer, laptop or tablet. This portion of the service further assists you in ensuring that you don’t miss your important calls.
Single Number Reach can work with all of your existing phone services to redirect calls to multiple phone lines. So whether you’re in your office, on the road using your smartphone, at home or even on vacation, you can be certain that you are available to the people who matter most to your business.
Let’s make being more accessible part of your New Year’s Resolutions! For more information about Single Number Reach, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"