The Most Reliable & Trusted
VOIP Service Provider
in Canada
February 8, 2013

Making Customers Happy Is Priority #1

HandsNumberOneIn our last blog, we discussed the advent of our new VoipPanel3 technology and the fact that the many changes that will soon be introduced are sure to wow our customers. We also mentioned how much pride we take in the fact that are able to make our customers happy. At MeloTel, we always keep in mind that we too are customers. So we treat our clients the way we’d like to be treated.

This doesn’t just entail providing them with the best services our industry has to offer. Sure, that’s part of it. But it’s listening to their needs and concerns and immediately addressing them that has MeloTel recognized as one of the most customer-focused and customer-appreciated businesses in existence. But you don’t have to take our words for it.

Our clients are our best advertisers. It is their happiness and satisfaction that keeps the MeloTel motor revving at full throttle – so to speak. “MeloTel helped me to discover what the cloud is,” reported one happy clients, “I hadn’t realized how much my business could use the internet to get through the working day. My phone system has never worked better. And I’ve never saved this much money!”

Saving customers money is a big deal. And we should know! We’re customers too. Whenever we save money, we celebrate as if we’ve just won the Super Bowl or something. This is why we encourage business owners who are not yet our clients to give us the opportunity to review their current phone bills. With no obligation to switch to MeloTel, we’ll show you how we can save you money with our Commercial Phone Services.

These are the words from one such business owner who did make the switch after a consultation: “I knew that I was likely paying too much for my phone services when I was with (my previous provider). But when MeloTel explained how much money I could save, it was a no-brainer to make the switch. My only concern was ‘would the service go down?’. Let me just say I no longer have that concern.”

At MeloTel, we will not sacrifice service. Just because our customers pay less doesn’t mean they are getting less. In fact, we work to give our customers more. Many complaints about other providers include the fact that getting help seems to take forever. You know the deal. Sitting and waiting on hold. Having to traverse through countless phone prompts.

Hearing this feedback, we’ve gone all out to ensure that wait times are minimal, if not non-existent. Especially during business hours, getting a live agent on the phone usually happens right away. Just call 1-888-MELOTEL and see for yourself. We’d appreciate your feedback and certainly be interested in answering any questions you have about our services.

Making our customers happy is priority number one. This has everything to do with offering the latest technologies while providing service with a smile. After all, if we can’t make our customers smile, then what would be the point in staying in business? As far as we’re concerned, there wouldn’t be one. MeloTel strives to make you happy. Always.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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