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The Most Reliable & Trusted
VOIP Service Provider
in Canada
June 1, 2015

Making It Our Business To Make Your Business Better

As part of MeloTel’s commitment to provide its customers with the best customer service in the telecom industry, we believe that it is important to keep them regularly informed. As a result, we make it so that, even during holiday hours, a member of our staff can be reached for emergencies. Our team remains dedicated to being there for its customers, knowing that true value is found in making the lives of our clients easier.

With that said, we’d like to inform you that our commitment to excellent customer service remains even when the big man himself isn’t available. While MeloTel’s President, John Meloche quite enjoys interacting with our customers himself, he isn’t always available to do so. Just ahead of the often vacation-filled summer season, John will be taking his wife Kathryn and son Mark on vacation between the dates of June 5th and 15th.

Any and all questions or concerns had by MeloTel clients will be addressed by a member of our staff in his absence. Simply call 1-888-MELOTEL. For any urgent request, please feel free to contact MeloTel’s Vice President and CFO, Carlos Paz, who can be reached at extension 224 or emailed at cpaz@melotel.com. Carlos, along with the rest of the MeloTel team, is steadfastly committed to providing the incomparable service that MeloTel has become known for.

We have our great customers to thank for helping us to develop our current customer service regime. Since the inception of our Customer Satisfaction Survey, we have learned quite a lot about what our clients value the most. The winner of May’s $100.00 giveaway as part of the survey will be announced very soon, so stay posted to the MeloTel Blog for the results! We do, however, want to take this time to offer our sincere appreciation to all of those who have offered their feedback.

At MeloTel, we believe strongly in working relationships as a chief component of our company’s success. Success is a two-way street, as far as we’re concerned. With other business owners making up the core of our customer base, we’re very well aware that making other companies successful is what helps to make our company successful. So, part of providing great customer service is the understanding that your business needs to grow its relationships as well.

This is why we are so adamant about having our VoIP-based Commercial Phone Services become part of every Canadian business owner’s list of must-haves. The numerous features that come with our phone services make it so that entrepreneurs are able to communicate with their customer bases with ease, no matter where they are in the world. With inventive tools such as Voicemail in your Email, no messages get overlooked.

With amazing services like Single Number Reach, no important phone call is missed. We’ve found through our VoIP-based phone services, Canadian business owners are able to greatly improve their service levels. This, inevitably, helps to grow their customer bases. And, as mentioned, the success of our clients highlights the success of our business. That’s why we make it our business to make your business better!

If you have any questions about any and all of MeloTel’s services, please don’t hesitate to call us at 1-888-MELOTEL. John is certainly in the office until the end of the week, so please feel free to contact him with your important requests prior to his vacation. It’s our hope that we can help for your business to experience its greatest year yet. Why not start by making this summer vacation your best one ever?

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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