As you are likely aware, MeloTel is going through quite the change this week. In our recent blog, “MeloTel To Undergo Data Centre Migration!”, we revealed our intent to physical move MeloTel’s infrastructure from our DC3 facility to our new state-of-the-art DC1 facility. Starting the migration process last night, there was a short interruption to our shared email, website and CRM hosted systems beginning at 11:00 p.m EST.
However, as that blog pointed out, we have 24/7 support lines open to assist any and all of our customers with any questions or concerns that they may have during this move. It’s as simple as calling us at 1-888-MELOTEL! Although these short service interruptions are unfortunately unavoidable, we know that our data centre migration will allow us to provide our customers with improved services going forward.
And our commitment to doing so will never be interrupted. This perhaps, was best exemplified by our Administrative Assistant, Michael Paz in a post to his Facebook account yesterday. “Last night I got home at 2 AM after making a trip to one of our client’s offices for an emergency support call,” Michael wrote, “Tonight we are physically moving our servers and equipment to our new data centre. It’s moments like these that define us. Rough nights living that #ITLife”
At MeloTel, we know that it’s important to provide excellent service to our customers. That goes without saying. But it’s also important for us to communicate to them the things that we are doing to improve those services. We believe that one of the keys to top-notch customer service is to see things from the customer’s perspective. How would we feel if our services were interrupted, even for a short time?
Would we feel better knowing the reason for the interruption and how it would benefit us in the long run? Answering these questions ourselves help us to determine what courses of action to take to make sure that our clients are always kept in the loop. After all, that’s what MeloTel’s services are all about – crystal clear communication. And that’s why, as our President John Meloche put it, we are embarking on “the single biggest move in MeloTel history!”
Once our data centre migration is complete – which is set to be one week from today – we will not only resume our services in their full capacity, but we will improve upon them. Moving forward, MeloTel will be going all out to focus on the particular facets of our business that have benefitted our customers the most. Based on the feedback that we regularly get, we know what our strong points are and why they have been so successful.
Commercial Telephone. VoIP is taking over! We’ve known this for quite some time, as our VoIP telephone services are what started the entire MeloTel train running. But, as we’ve mentioned in a number of other recent blogs, there are various benefits that come along with ditching old-school landlines. Telephone conferencing, call routing, dial by name directories and voice mail to email capabilities are just a few of them.
Bloggers For Hire. Needless to say, we love blogging! And we don’t just love blogging on our own site, but we love blogging for you too. An excellent way to drive more traffic to your website and therefore your physical business location, blogging is one of MeloTel’s most attractive and increasingly-popular services. As always, we’d love to discuss all of the services that we provide with you in greater detail.
You know the number. Call us at 1-888-MELOTEL!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"