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June 4, 2020

Maintaining Your Commitment To Providing Wonderful Customer Experiences

In our last blog, we highlighted the extreme importance of showing everyone courtesy and respect. Naturally, this is incredibly important in our everyday lives. Especially given the recent turmoil that has been ignited by heinous acts of racism, now is definitely the time to spread your examples of goodwill and kindness.

As a business owner, you get regular opportunities to interact with members of the public. Providing people with wonderful customer experiences can go a long way in not just showcasing your warm and considerate personality, but highlighting the excellence of your brand.

Make “thank you” two of your most-used words.

Expressions of gratitude are hugely important in the world of customer service. It’s important to never take your supporters for granted. Showing your appreciation is a key way to garner continued support from those who make purchases from your brand. Remember that it’s more than just saying “thank you”.

Yes, it’s wise to constantly say these words to your customers – and mean it. But ensuring that you’re always catering to their needs (meeting deadlines, delivering products promptly, responding to messages quickly etc.) is an effective way to show how appreciative you are of the support your company gets.

Get to know your customers personally.

No, it’s not integral for you to receive the life story of each of your customers in detail. However, asking for your customers’ names so that you can address them with courtesy and respect goes a long way. It may not be easy to remember everyone’s name. But drumming up friendly conversations with familiar voices and faces is a great way for you to be remembered for the excellent customer service you give.

Everyone likes to feel valued. It costs you nothing to get to know things such as people’s interests, jobs and hobbies. The warm sentiments that come from friendly situations encourage customers to come back. It also encourages them to tell others about how great it is to interact with your business.

Don’t be pushy.

Sometimes, we can take the whole “treat customers with respect” thing a bit too far. Yes, of course, it’s a good idea to be helpful, friendly and courteous. But, if you decide to follow a customer around your store with continued questions of “Can I help you with anything?” it can be annoying. Always gauge the personalities of your store’s visitors. Not everyone will always be in the mood for a conversation.

The same goes for when you provide customer service over the phone. Again, not everyone is a conversationalist. The best way to ensure you are showing courtesy and respect is to work with the unique demeanours of the customers you are servicing. Be sure to cater to each them individually.

At MeloTel, we would love the opportunity to provide you with non-stop wonderful customer experiences. Especially during this tough time, we know how important it is to lift the spirits of everyone we come in contact with. Please don’t hesitate to call us at 1-888-MELOTEL and ask us about the cloud-hosted services that can help your business forge through this pandemic. They include Commercial Phone Services, MeloText and Single Number Reach just to name a few!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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