At MeloTel, we pride ourselves on providing the absolute best customer service in the telecom industry. If you’ve experienced any interaction with a member of our technical support team and do not feel that the experience was top-of-the-line, we’d like to know about it. Our team is constantly working to improve upon its already-stellar reputation. We’re aware there is always room for improvement. And we’ll stop at nothing to be number one in your heart!
One way we’ve been able to accomplish attaining the number one spot in many of our clients’ hearts is that we’ll go out of our way to make sure that our services are running smoothly for them. In some cases, our Founder and CEO, John Meloche has found himself travelling great distances on Sunday afternoons to ensure that his clients have all of their systems up and running by Monday morning.
After all, MeloTel is Canada’s Hosted Company and, in fact, a telecom service provider for small and medium-sized businesses all over North America. Well, that’s where TeamViewer comes in! If you haven’t yet downloaded TeamViewer, we suggest you do so by clicking HERE. It’s absolutely free!
With TeamViewer, you can have a member of the MeloTel technical support team assist you with any and all system issues by giving them remote access to your desktop computer or mobile device. From the MeloTel offices, our team member can literally take over the controls of your computer, using it as if he/she was literally there with you. This incredible technological advancement has revolutionized the way technical support is provided!
Because of the service’s ability to provide remote access to your service provider, you don’t need to worry about bringing your computer into a repair shop or waiting for a technical support representative to show up in your office. By providing our team member with your ID and password (which are provided for you within seconds of running a TeamViewer session), you will immediately have gotten to work on resolving any and all of your tech issues.
“With TeamViewer, all the tools you need to stay connected are at your fingertips,” reads the TeamViewer website, “Whether accessing your office PC from the road, video conferencing across town, or sharing your screen for remote support from the other side of the world, our tools can help reduce travel costs and downtime by keeping all your people and devices connected.”
Far too often, business is halted when a company’s hardware and/or software isn’t functioning properly. And, in many cases, the solution is a simple one but it is not known to the less-than-tech-savvy individual using the system. MeloTel proudly employs tech experts who are equal parts friendly and knowledgeable. Quite often, our TeamViewer sessions last only a couple of minutes. Problems are solved quickly so that our clients can get back to work.
“How many hours do you lose in your business just trying to get things to work or access to the tools you need?” asks the TeamViewer website, “TeamViewer’s remote solutions are designed to get you working, or help on any device—in seconds.”
For information about how TeamViewer can help us to help you, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"