The Most Reliable & Trusted
VOIP Service Provider
in Canada
March 7, 2014

Listening Goes A Long Way

Depositphotos_38454805_xsWe’ve kept our ears open, and we’ve listened. It’s the thing that your teachers told us to do in class, but it didn’t seem to really sink in until adulthood. Listening is such a key component to excellent customer service. And as you likely know, MeloTel certainly prides itself on providing the best customer service around! And we did this by listening. When our customers have suggestions, we seriously take them into consideration.

Without doing so, we’d feel as if we were practically telling our customers what to do. We know that isn’t right. As customers ourselves, we like to be listened to, knowing that when what we have to say is taken into consideration, we will truly be getting the best service. So, MeloTel has done what it can to take what you had to say to heart.

Affordable Website Maintenance Plans. Once upon a time, MeloTel provided Canadian business owners with custom-built websites. And we still do! But we realized that many of our clients were the type that referred to themselves as “less than tech-savvy”. In addition, many entrepreneurs are so busy running their businesses that they don’t have the time to update their websites.

Listening to these concerns, we decided to offer website maintenance plans that provide personal attention to our clients’ websites. And as you may have guessed, based on its title, our plans ensure that no business owner exceeds his or her budget. We know that promoting your business is important to you. And we know that you only have so much money to promote it. We’ve listened, and answered the call.

Bloggers For Hire. Building websites was one of our top jobs when MeloTel was still getting its collective feet wet. And we quickly learned about all of the different things that made a business website successful. Blogging was one of them. A natural way to keep your website regularly updated with interesting and relevant information, a blog can work wonders in the way that your business is promoted.

We didn’t just communicate this to our clients, but we listened to their responses. “I don’t have time to write a blog myself!” “I’m not much of a writer. I wouldn’t know what to say.” “What’s a blog?” Considering that we heard so many of these concerns, we decided to hire the best bloggers in the business and offer blogging as a service. Our listening has landed us numerous happy customers all across Canada!

MeloTel SpamTitan. MeloTel’s earlier days also saw us a company that could host your website and provide you with a domain to send your emails from. But we know that with emailing comes spam. Many of our customers insisted that spam was one of their biggest pet peeves once they got their business email accounts off the ground. We listened, and as a result, came up with MeloTel SpamTitan.

Our clients love this feature! For only two bucks a month per email account, this service works as the perfect spam blocker. It uses top-notch technology and can be easily set up. For information on this or any of our other great features, please don’t hesitate to give us a call at 1-888-MELOTEL. We not only look forward to speaking to you, but we promise to listen!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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