We love our customers. And if you’re a business owner, you should love your customers too! After all, they’re the entire reason you’re able to run your business. So if making your customers’ lives easier isn’t at the top of your daily to-do list, it may be time to rethink your approach to running your business. At MeloTel, we’re our customers’ biggest fans!
The way we see it, customers are not just people who put money in our pockets. They are individuals who enjoy developing relationships with. By getting to know our customers, we feel better equipped to handle their needs. At times, we’re able to predict exactly what it is they need in order to properly solve the problems that they may have. This is how we’re able to make their lives easier.
But you don’t have to take our word for it! “I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services,” said Fouad Shuhaiber of National Projects, “Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you!”
As part of our commitment to providing unbeatable service, we make sure to keep in touch with our clients on a regular basis. In fact, we just recently launched a brand new weekly newsletter to keep all of our clients regularly informed of all of the goings-on at MeloTel. In addition, we seek to give our clients opportunities to communicate any questions, concerns or feedback they may have.
We’re only too happy to follow up and address those issues. It’s this type of approach to doing business that has garnered us a number of referrals. “I enjoyed how the MeloTel team would pro-actively follow up on every element and were available to answer questions and retrain when necessary,” shared Brad Atkin of Canadian POS Corporation, “Not only would I recommend MeloTel services to anyone, I will be using them again for our next business venture.”
As we blogged about last week, listening plays a big role in being able to satisfy our customers. By providing a constantly open ear, our customers are made to feel comfortable voicing what it is we can do to take their businesses to new heights. Our Web Design team, for example, is insistent upon listening to all of the requirements that their clients have.
“After two failed attempts with two other web design companies we were stuck with a web page that didn’t showcase what we did,” revealed Bonnita Calhoun of Stellar Signs & Graphics, “We were looking to create a colorful and eye catching web site which MeloTel made happen. The team at MeloTel listened to what I wanted and took it to the next level.”
In case you haven’t noticed, the team here at MeloTel is eager to add you to our growing family! As Justin Erdman of Deezer puts it, MeloTel provides “rock-solid service and first-rate support”. We’d love to encourage you to give us the opportunity to provide the same for you. Give us a call at 1-888-MELOTEL and we’ll give you our open ear, then work to make your life easier too!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"