By now, it should come as no surprise that MeloTel is in the business of doing right by its customers. More than just “doing right”, we strive to provide the ultimate customer satisfaction experience. Now, we don’t claim to be miracle workers or anything. But we sure do make it a point to ensure that our clients are all made very happy.
This is especially important to us in the wake of all of the stories we’ve received, as of late, detailing complaints that people have with big name telecom providers. If they’re not too expensive, their phone reps are not knowledgeable and accurate. If they’re not trying to swindle you into a longer contract, they’re unable to provide the basic services you requested.
And if they’re not doing one of those things, then they’re likely doing all of the above! In many cases, the stories we receive have one major underlying theme – communication. Or to be more specific, a lack thereof. The big name companies have made evident that they’re “too big to care”.
Quite frankly, with the vast size of their customer bases, how could they possibly provide their clients with specialized services? How are they able to personalize their services and directly address each individual concern uniquely? The answer is, they can’t! This is one of the many advantages to working with a company like MeloTel. And here’s proof.
When visiting our website, you should notice a new and unique little feature known as “Live Chat”. There is an orange icon to the left of your screen and there is another one in the top right of your screen that reads “Click To Live Chat”. One click of either icon will bring up a new page for you to fill out in order to contact us live!
It’s super simple. All you need to do is fill out your name, email address, company name and your question in the spaces provided. Once you’ve written your message, simply click the “Send Message” button at the bottom of the page. It’s no different than writing a standard email.
The only thing is, these messages are prioritized so that, during business hours, one of our experienced representatives can speak with you live! At MeloTel, we want to make sure that our clients know that we take their questions seriously. Their concerns matter to us, and it matters even more that we are able to resolve them quickly.
As far we are concerned, the “big names” in our company are the ones that belong to our customers. Click on one of the “Live Chat” icons any time you have a question or concern and give us the opportunity to show you our dedication to communicating with our clients. We strive to do more than just “do right”. We want to do the best!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"