The MeloTel team has long been committed to its customers. On a daily basis, we strive to provide the best possible customer service in the telecom industry. Truth be told, we work to offer the best customer service in any industry! Part of doing that involves getting to know our customers personally. We take great pride in the relationships we’ve developed, knowing that they’ve helped us grow our customer base with the help of referrals.
Adding the personal touch to our customer service regimen was a no brainer for our team. As a smaller company, it’s something that’s practically mandatory. Larger corporations with huge customer bases and staffs aren’t able to develop the personal connections that can be had by companies like MeloTel. If you’re missing the personal touch from your customer service interactions, it’s a great reason to consider a switch.
At MeloTel, we pride ourselves on going the extra mile for our customers. Because we are a business that works with business owners, we know how much offering some free advertising is appreciated. This is why we have long committed to writing Client Spotlight blogs and newsletters. The way we see it, our business is only as successful as the businesses that we work with.
If we can do our part to help our clients become more successful, we know that we are doing our jobs. Our Client Spotlight blogs do just as the name implies. In each blog, we shine the spotlight on one of our clients by revealing to the world all of the great aspects about his/her business. Of course, we also highlight the relationship between MeloTel and the client to demonstrate just how beneficial it is to take on our services.
This past week, we interviewed Elias Abuaita for our latest Client Spotlight blog and newsletter. Eli, as we call him, is the co-owner of Toronto-based Envirotek Solutions. They provide cleaning and maintenance services as well as equipment to owners of restaurants, hotels, bars, banquet halls and clubs in the Greater Toronto Area.
Heralding the greatness of MeloTel’s cloud-hosted Commercial Phone Services used by Envirotek Solutions, Eli commented about how the relationship between MeloTel and Envirotek Solutions helped his brand grow.
“They’re amazing,” he told us of our team, “We get service right away, whenever we call in. Every time. We get help when we’re adding new employees, and we need laptops set up, they do it right away, we don’t even have to ask. When we’re adding new emails for new employees, adding or changing our voicemail greeting because we have new employees, they’re very happy to do it all the time.”
Simply visit our Client Spotlight Request Form and take a few moments to fill out the boxes provided. We’ll then contact you to set up an interview! For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"