Communication is key. These are likely words that you would hear from a relationship therapist. Because without communication, how can you truly have a relationship? Well, we don’t claim to be therapists, here at MeloTel, but we sure do abide by the theory that keeping the lines of communication open will help foster strong bonds between people.
This is why we do all that we can to make sure that our customers feel that they can keep well connected with us. Just a few weeks back, we blogged about the fact that we implemented a “Live Chat” feature on our website. Whether you click the orange icon to the left side of the screen or the white icon at the top right corner, you can get a window to pop up to start a live chat with one of our representatives.
This feature, of course, is available to everyone during business hours. But what about those times when you may have a question or concern, and it isn’t between 9 and 5 during the day? Many of our clients mention that being unable to get a timely response from their previous telephone and internet providers was one of their biggest pet peeves.
Not to worry. We’ll call you! Now there’s something your average telecom provider won’t say. Hey, it takes two to keep a relationship strong, right? So if you’re unable to contact us during business hours, you may now simply fill out our “Let us contact you” form on the right side of the home page of our website.
It’s super simple. Just punch in your name, email address, subject and message (along with a quick security code) and send off your question or comment. You may also want to include a convenient time that you can be contacted if you’d like for us to call you back. But what we’re going to do is save you the trouble of having to contact us again!
We’ll respond to your message the second we are able to during the next business day. It’s not much different than a friendship, the way we see it. Such relationships require a little give and take. It can’t just be one person putting in all the work. As we mentioned, it takes two! So allow us the opportunity to communicate with you when you’re free, instead of having you “chase us down”.
“Those other companies force you to call back on their time,” ranted one of our colleagues last week, “Sometimes you just forget, you know? Or you’re just too busy to pick up the phone or write an email. MeloTel’s site makes it so easy to communicate with someone who can help you. You don’t have to remember an email address or anything. Just fill out a form and you’re done with it!”
We’re hoping that our new “Let us contact you” form will make life a whole lot easier for our clients. As our amazing programmer, Robert Doroftei told us last week, making people’s lives easier is what MeloTel is all about. We’re a company that thinks about the person first. That’s what makes for great long-lasting relationships.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"