Let’s just put it plainly. For optimum customer service, there must be a real-time person to person interaction. Okay, maybe that wasn’t so plain. People like live voices. There’s that’s better. When customers call your company, they expect to speak to actual humans. That way, they can ask questions and have them answered immediately. However, getting a live person on the line is usually only an option during business hours.
The next best thing, of course, would be for your customers to leave voicemails. And while leaving recorded messages comes in second place to receiving immediate customer service, it is not something that customers don’t expect. How you respond to your voicemails makes all the difference in the world. Quick responses that demonstrate your dedication to customer satisfaction is the key. Just be sure to check your messages frequently!
Although most people do prefer live voices, there are many reasons why avoiding a “middle man” is preferable. Firstly, some messages are considered confidential and passing them along to third parties can make customers feel that their privacy is being compromised.
Leaving voicemails also ensures that no signals are crossed and no messages suffer any miscommunications. Even the smallest details being left out of a message that is transferred from a receptionist to its intended recipient can result in big problems. Allowing your clients to leave detailed recorded messages ensures that accurate information is always received.
As well, a lot of people simply hate being put on hold. They like to leave messages that will get returned at a later time so that they can use that time wisely. Sitting and waiting on hold, for many individuals, is a nuisance they’d rather avoid.
It allows customers to not have to repeat themselves. In other words, a voicemail takes care of step one of the customer service process. A customer leaves a message with a question or concern along with information that allows you to call him/her back. When you return the call, you already know what the original call was about. There’s no need for the process to begin all over again.
At MeloTel, we offer North American business owners cloud-hosted Commercial Phone Services that take the art of receiving voicemails to the next level. Voicemail to your Email is one of the many fascinating features that are available with our phone services. As the name implies, it sends all of your voicemails to your email inbox as mp3 files. It makes it practically impossible to miss any of your important messages!
Not to mention, having your voicemail recordings saved as mp3s allows you to store and file them in never-before-imagined ways. Clients that have taken advantage of the Voicemail to your Email feature have found that it has vastly helped them to improve their customer service practices.
For more information about our Commercial Phone Services and all of the great features that come with them, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"