Question: Have you taken the time to fill out our Customer Satisfaction Survey this month? If not, we would definitely recommend that you take just a couple of minutes of your time to do so today. That’s because, this Friday, February 27th at 3pm EST, we will be holding our draw for this month’s winner of our $100.00 giveaway! An initiative that we started at the beginning of 2015, our new monthly contest is working wonders in bringing us closer to our goal of providing the best customer service in our industry.
Of course, we’ve long prided ourselves on making our customers happy. But our new Customer Satisfaction Survey has already provided us with some excellent insight into how to improve our customer service regimen. There’s no one better than the clients we serve to tell us what we can do to make their lives even easier. And, naturally, we’re very happy to hear all of the positive feedback about our service that we’ve received as well.
MeloTel is committed to providing unbeatable customer service. It’s a facet of our business that we refuse to compromise on. Each member of our MeloTel Team is committed to ensuring their interactions with clients all result in very happy customer experiences. If you’ve interacted with a member of our technical support staff, we’d be more than happy to have you fill out our Customer Satisfaction Survey to tell us all about your experience.
As you may know, MeloTel is also committed to giving away $100.00 to one lucky winner every single month in the year 2015. Filling out our short survey is all you need to do in order to be eligible for the monthly prize. Last month, Denise Lawrence of Synergy Marketing was the lucky recipient of our first-ever $100.00 giveaway. We’re pretty eager to announce February’s winner this coming Friday!
“It’s someone’s destiny to win a nice bonus this week,” wrote our President, John Meloche yesterday on MeloTel’s Facebook page, “Since it is the last business day of the month; Friday, February 27th at 3pm, we will draw for this month’s winner of our customer review monthly contest. Once again, we will record the draw live and post it to Facebook. Winner can expect a $100 Email Money Transfer shortly after! Good luck. #DrinksOnMeloTel.”
Although we’re certainly interested in hearing what you like about your interactions with MeloTel, we’re even more curious about the ways in which we can improve upon those interactions. Please don’t feel as if providing us with some constructive criticism will harm your chances of winning the cash prize. The Customer Satisfaction Survey gives you the opportunity to freely express yourself and speak your mind.
“Well, this time around I had no problems whatsoever!” wrote Denise Lawrence last month, “I was in contact with ‘the big guy’ who knows pretty much everything there is to know about the technical stuff regarding the computers. I would say he’s well versed in that area! So if everyone on the team could be as efficient, pleasant and patient as John that would be great!” We’re so very happy that we could provide Denise with the customer experience she was looking for.
Have you been happy with MeloTel’s customer service? Have we exceeded your expectations or left a lot to be desired as it related to your technical support call? Complete our Customer Satisfaction Survey today and let us know what we can do to ensure that our customer service is top-notch. And, of course, get your chance to win $100.00 this Friday as we reward our customers for helping us to be better.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"