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August 3, 2012

Know Your Telemarketing Rules And Rights

By now, we’re pretty sure you are well aware of our take on scam artists – we don’t like them. And with one trying to put the moves on MeloTel President, John Meloche earlier this week, we thought it was best to provide some important information on how scammers can be stopped. It’s important to report any potential scammer that calls you.

Our blogs, this week, have been focusing on ways to avoid being called by unscrupulous telemarketers by placing yourself on the National Do Not Call List. You should always know your rights, however, even if you’re not on that list. Our last blog ended with some information about the rules that telemarketers must follow when they call you.

But did you also know that there are rules set in place by the CRTC when it comes to numbers that you call? Any time you are given a number to call, it is important that the company who provided the number adheres to certain guidelines. After all, these numbers are supposed to be providing you with a worthwhile service.

Firstly, numbers provided to a consumer must be answered by either a live operator or a voicemail system that can receive messages. You should never get a busy signal or have no answer at all. The voicemail is required to inform you that your message will be returned within the next three business days. The telemarketer, therefore, is required to call you back within that time frame.

If you choose to, you may ask the telemarketer to place your number on his or her own do not call list. This isn’t the same as registering with the National DNCL, but it does entail that the specific telemarketer in question refrains from calling you for the next three years, after a 31-day period from the date you make the request.

For more information about the National Do Not Call List or any of the telemarketing rules that we have mentioned this week, be sure to click the links in our blogs and visit these very important websites. It’s time to put a stop to scam artists who use the phone to swindle hardworking people out of their money.

We take this mission a bit personally, here at MeloTel. Knowing how hard we work to provide our own clients with top-notch products and services, we take pride in being ethical and honest. It’s only fair that other companies – even those who may not use the phone to solicit services – act accordingly.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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