We can’t lie. Last week was a pretty frustrating one for us, here at MeloTel. Hey, no one ever said that running a business wouldn’t come without its hardships. But what is most frustrating for us is when we have system issues that are beyond our control and, in turn, frustrate our great customers. We’d like to take this opportunity to thank all of our clients for their patience and understanding last week.
What happened exactly? Well, for some people, they may call our system-wide service interruption a minor glitch. To us, here at MeloTel, however, we felt it was an “8 hour nightmare”. Why? Well, we strive to provide top-notch service at all times. So we don’t like interruptions. Of course, we were working diligently on resolving the issue the second we became aware of it.
It is our objective to provide all of our clients with dependable service. Being counted on is important to us, at MeloTel. We pride ourselves on doing what it takes to resolve issues quickly. Thankfully, we have a very understanding customer base that is also “in the know”. They are well aware that system issues may arise from time to time, although it is an extreme rarity for us.
They are also well aware that they may get in contact with us at any time to voice their concerns. Our clients are quite savvy. They knew to immediately take to Facebook and Twitter to find out what was happening last week. That way, there was no wondering about what was going on without having any sense of confirmation. On Thursday, we posted the following on Facebook:
“Currently MeloTel is experiencing a system wide service interruption at our Front Street Data Center. This affects all web services including access to websites, email, and other services. This does NOT affect phone services. We are working very hard to resolve the problem and will update you shortly. This is our first official web server outage in more than 1 year.”
We also took to Facebook to keep our clients informed about progress throughout the day. We were, at the very least, happy to be able to keep everyone in the loop with what was happening. We know that it was a frustrating situation for all those who were affected. We make it our mission, here at MeloTel, to keep our customers continually happy.
So even when service interruptions take place, we make it a point to inform our customers that we are working on resolving the issues for them. On PeopleNexus.com, it is explained that social media is the ideal way to communicate with your customers in this day and age. In our next blog, we will explore some ways that you too can use social media to make sure your customers are always kept in the loop.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"