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VOIP Service Provider
in Canada
July 8, 2011

Keeping Communication Clear


Considering that MeloTel is a top-notch provider of VoIP services, it sort of goes without saying that we know quite a lot about communication. To be more specific, we have a pretty good handle on communicating. And while we can guarantee our clients that our phone services will keep them connected all year round, we can’t speak for your ability to make a true connection with your clients.

In other words, communicating effectively is an important part of representing your business in a favourable light. It’s important to always consider the needs and concerns of your customers in order to meet them and solve their problems. An error in communication, however, can lead you down disastrous paths.

On, Wayne Kiltz writes of the various ways that business owners can ensure that they are communicating effectively with their clients. Following these simple steps can mean the difference between growing your client base, and losing them altogether.

First and foremost, Kiltz insists that your never interrupt your customers. Especially if they are trying to explain a problem to you, you don’t want to offer solutions before you’ve heard them out fully. Be sure to confirm exactly what it is they are concerned about so that you can draw upon the appropriate solution.

Actively listen, says Kiltz. At MeloTel, we always keep in mind that it’s important to let our customers know we are here to hear them out. Sometimes people forget to simply nod or respond “I see” when someone is speaking. You don’t want to give the impression that you are disinterested or not listening at all.

Use positive statements over negative ones, continues Kiltz. At MeloTel, we often say things such as “here’s what I’m able to do for you” instead of “I’m unable to do that for you”. You may not be able to meet each and every request your customer has, but if do your best to find a solution by offering alternatives, it will help your overall impression.

“Be careful of misinterpreted words and phrases,” writes Kiltz, “Sometimes we say something with innocent intent, but the other person misinterprets it. We mean to say one thing, but our pronunciation or inflection causes us to convey something else.” For example, be careful when using the word “you” so that you don’t give your client the impression that you are being threatening or taking anything personally.

Obviously, it’s important to keep the lines of communication open with your customers. You’ll just want to be sure to not have too many miscommunications during your conversations. Sometimes a simple mispronounced word can mean the difference between a pleasant conversation and a fight! Remember, communication is key.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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