What makes a good friend? This is actually a question that has sparked many a conversation in the MeloTel offices. The words that often pop up in the answers include “trustworthy”, “honest”, “dependable” and “reliable”. Being able to trust a person, it seems, is very high on the list of things that make that person worth being a friend. At MeloTel, we’ve considered this fact in the way we approach our customer service practices.
The way we see it, if our customers can see MeloTel as a friend, we’re in good shape. More specifically, if our customers are able to truly trust us, then we know we will have their loyalty for the long haul. Our company mantra, if you will, is based on ensuring that the needs of its customers are made first priorities. We often think about what it’s like to be customers ourselves, knowing how we prefer to be treated.
Trust is a big deal. In fact, one of the top reasons that most of our new clients give us for why they left their previous telecom providers is that they weren’t trustworthy. “I would get a different response from every representative I’d speak to,” one of them reported to us, “And then I’d call back and be told that none of what I was told before was true. It was really frustrating.”
Accessibility. Being accessible is a big part of what makes customers trust you. Think about it. What kind of person ignores a friend in need? What kind of company makes a customer wait for days to get answers? At MeloTel, we believe strongly in getting our clients what they need expeditiously. Even if it’s an answer to a simple question, we make sure that there are many ways to contact us. And we respond quickly!
Affordability. A friend always has your best interest at heart, doesn’t he? A good friend finds a sweet deal and tells his or her friends about it. If a person can save you money, it’s a good idea to keep that person around, right? MeloTel offers would-be clients a free, no obligation look at their current telecom bills. We then kindly let them know exactly how much money they could be saving by making the switch to MeloTel.
Accountability. We stand behind our word. And we stand behind our products and services. If, for any reason, a client is unhappy, he or she will be offered their money back in full, as long as the service is cancelled within 30 days. That is the MeloTel Quality of Service Guarantee. With that, we ensure our clients that we will hold ourselves accountable for all of our promises.
Advancement-Savvy. Hey, we figured we had to stick with the theme of “A” words. At MeloTel, we make sure that we’re on top of the latest advances in technology so that we can constantly offer new and innovative features to our clients. That way, we can continue to build trust in the way we assure our customers that MeloTel will always keep their businesses ahead of the curve.
Give us a call at 1-888-MELOTEL to discover the many products and services that we can offer your company. We will do our part to gain your trust. We look forward to making you our friend by showing you just how trustworthy we are as an organization. There’s no need to worry. There’s no need to fear. If you need a friend, keep calm and and call MeloTel!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"