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February 3, 2013

It’s Coming… MeloTel VoipPanel3

BYODThis informal article covers the very immediate future of MeloTel VoipPanel. While the picture is not complete now, we will update closer to the release date with more information. This article is organized as a FAQ.

What’s the next major version of VoipPanel?

The next major version is VoipPanel3. It is the most important release since VoipPanel born in 2006.

What’s new in VoipPanel3?

  • Cloud Distributed model – the most important change is an architecture one. VoipPanel3 is now fully distributed, integrating our cloud technology. This allows the system to grow and shrink dynamically, using resources from a pool of servers/instances, such as Amazon EC2, Virtuozzo, VMware, Xen, etc.
  • Cloud Storage – recordings, voicemails, faxes and other files produced by customers can be stored in a cloud storage system compatible with Amazon S3 protocol. Local filesystem is still supported.
  • Improved Account Model – In VoipPanel3 we have the following account levels: Service Provider, Organization, User, Extension. The Extension is a resource of the User, this means that a user can have multiple extensions. Previously it was a one to one relationship between the user and her/his device.
  • Extension Virtualization – extensions no longer depend on the physical device, it is possible to have a certain feature set on any extension device connected to VoipPanel, assuming that a secret is known.
  • New APIs and Support for Apps – it will be possible to create Apps that use Unified Communication channels. The entire support for Apps was redesigned.

These are not the only changes – there are over 120 total – but these are the only ones we reveal before the public release, which will happen very soon.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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