In a couple of our blogs from last week, we wrote about MeloTel’s Quality of Service Guarantee and our dedication to making sure that our customers are always satisfied. As far as we are concerned, a company that does not put its customers first isn’t much of a company at all. Just saying. At the end of the day, we know that it is of paramount importance to secure the trust of our clients.
So how does a company make itself trustworthy? Well, we believe that it begins with the obvious. Stand behind what it is you say you are going to do. We all have that friend who “says” he or she is going to return your favourite CD if you allow him or her to borrow it. How many times do we get our CDs back? And if we do, are they in the same condition they were in when they were lent out?
You get the point. If it’s tough to trust your friends, how can it be any easier to trust a business? At MeloTel, we take to our clients the same way we would take to our friends. We will do what we say we will do. But attaining trust isn’t that easy. You may not realize that there is a lot more to it than just owning up to promises.
On TrustedAdvisor.com, Charles H. Green writes that “trustworthiness is built from habitually behaving in accordance with a set of commonly shared beliefs about how to do business.” He reveals that there are four trust principles that business owners should consider when working towards building a trustworthy business.
#1. Focus On The Other. This means putting your clients and customers first. Green also notes that this concept should be practiced in a much more widespread fashion as well. In other words, consider your co-workers, partners and affiliates when making your business decisions. How will they be impacted? How will your decisions benefit them?
When you focus on the other, says Green, you should truly take into account their sense of satisfaction and not just your own. Being “client-focused” or “customer-centric” means that you have a genuine interest in those that are helping your business to be successful. When they win, so do you. So don’t leave them out at any time.
#2. A Collaborative Approach To Relationships. Green insists that business owners should have a strong willingness to work together with others. A successful way to reach a goal is to have joint goals and joint approaches on how to achieve them. This will communicate that your business is willing to help others while helping itself. The more the merrier, right? We will round out Green’s four trust principles in our next blog.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"