Ask the average millennial if he/she still leaves or checks voicemail messages and you’ll probably receive the following response: “What’s voicemail?” By today standards, voicemails are considered to be part of old technology. Gone are the days when we used answering machines to retrieve messages left for us while we were away from our phones. Today, texts and emails have all but obliterated the need for voice messages.
Or, at least, this is what some people think. As a business owner, it’s wise to keep your options open. In other words, you should have as many lines as communication as possible. Making yourself accessible to your customers is a key ingredient to ensuring customer satisfaction. Just as important as it is to return text messages and emails, you have to keep on top of returning voicemails as well.
No matter how many technological advances are available to us, the average person still wants to make a human connection. This is why having a top-of-the-line phone service and an excellent over-the-phone customer service regimen is so vital to your business’ success. Humans like speaking with humans. And, for most consumers, a second best option is hearing another human’s recorded voice.
“For the 60 percent of the workforce that isn’t made up of millennials, voicemail may still be considered a necessary point of contact,” informs Kaleigh Rogers on Vice.com, “Some people, particularly older generations, don’t check email regularly, find texting slow and frustrating, and consider a phone call more personable and polite. There’s also a cohort of young people who still love the voicemail, and find it a more human way to communicate.”
The short answer is “yes”. The long answer is as follows: your voice does a lot to communicate your personality in ways texts and emails cannot. Your tone and inflections help to deliver a more personal, friendly nature which represents a positive example of your brand. On The Make It Happen Blog, John Barrows explains that he regards the voicemail as a way to practice your pitch to prospective clients.
“Voicemail can be a great opportunity to practice your ‘pitch’ or value statements and getting them down to a short, concise message that gets people’s attention,” he writes, “The more you practice the more confident you become in your approach, so when you get someone on the phone and only have a few seconds (less than you even have on a voicemail) you have a chance at getting them engaged.”
At MeloTel, we recognize that many people aren’t prone to checking their voicemails the way they used to. This is why we’re so proud to offer Voicemail to your Email as an automatic feature that comes along with our VoIP-based Commercial Phone Services. The amazing feature sends all of your voicemails to your email inbox as mp3s. That way, you can check them and even store them on any device of your choosing!
Voicemail to your Email makes it virtually impossible to ever miss another important message. For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"