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VOIP Service Provider
in Canada
March 31, 2014

Introducing Voice Operator Panel!

voice-operator-panel-smallWho’s introducing a brand new feature bound to make your business run better? MeloTel, that’s who! Never shy to introduce new and inventive features, and always eager to improve the business atmosphere and productivity of your brand, MeloTel is back at it again with another great innovation. It is with great pride that we introduce the all-new Voice Operator Panel!

A professional SIP soft-phone for operators and receptionists, the Voice Operator Panel can be used as either a stand-alone soft-phone or it can be connected to any analog or VoIP hard phone in order to handle phone calls. It’s an excellent tool for call management and monitoring, giving you direct access to information about all of the calls that come in to your centre. But just how much will it help your business?

Call Management. Serving as an advanced software switchboard and attendant console, this feature will be a welcome addition to your everyday business activities. Its call management features will bring ease to your operators’ phone call-taking practices. Each call will be shown on a computer screen with an icon displaying its status along with a background colour to show its processing priority.

Operators will be able to see how long each call has been placed on hold as well as have each caller clearly identified. They will also be given the ability to edit this information, providing your company with updated and accurate details. Anonymous calls, for example, can be identified in the system once information about the callers is received. Taking calls is also made a breeze with Voice Operator Panel.

Operators are able to quickly answer incoming calls, place them on and off hold as well as transfer the calls. As well, calls can be automatically forwarded to available operators or diverted to voicemail systems. Not only is detailed information about each call given to your operators, but they have access to full control over the management of each of the calls coming in.

Call Monitoring. Voice Operator Panel is also a great tool for monitoring your phone lines and their users. Each user has an icon next to his or her name that shows the status of that individual’s phone. Operators can decide when to transfer calls to users depending on their availability. Even when calls are transferred to busy phones, the system will automatically place the calls on hold until the users are ready to take them.

The calls won’t come as surprises either. This great feature gives operators the opportunity to exchange messages with their users. That means that they can notify reps of incoming calls when their phones are busy. Finding users is easy too. Operators can do searches using business names, first names, offices, departments, titles, phone numbers and email addresses to locate users.

Voice Operator Panel is a dream come true for the talented operator and receptionist at your business. For more information or to take advantage of it today, contact MeloTel at 1-888-MELOTEL. We continually work to serve your needs and certainly look forward to having this new feature improve the call management abilities of your business in the near future!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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