In our last blog, we discussed the importance of being accessible to your clients. At MeloTel, we consider it crucial to keep our customers constantly informed. Our clients know that we regularly come up with new ways to keep them in the know. The recent addition of the MeloTel Wizbox is just one of those examples. And it was met with great feedback!
The MeloTel WizBox, as you may already know, is a collection of tutorials that helps our website visitors learn all about the various products and services offered by MeloTel. Customers can use the information found in the MeloTel Wizbox to assist them with a variety of situations that may arise, so that they can better make use of the features we offer.
Today, however, we unveil yet another new innovation. Introducing the Service Status Dashboard! At MeloTel, we constantly seek to improve customer satisfaction. And one of our favourite ways to do that is to be completely open and honest in our communication with our customers. We’re proud to unveil the Service Status Dashboard as an added feature on our website that will speed up the ways in which we provide information to our clients.
The dashboard lists all of MeloTel’s services and system statuses in real time. Because it updates in real time, our clients are assured that all information is up-to-date and accurate. The Service Status Dashboard gives customers the opportunity to check back as often as they wish to get to-the-second information. In the event of any delays or systems issues, this dashboard is the perfect place to check on such statuses.
This great new feature to the MeloTel website will enable us to report any of the issues that we may be facing exactly as they happen. We recommend that you save the link to the Service Status Dashboard to your bookmarks for future reference. This feature, by the way, is yet another MeloTel innovation inspired by feedback given to us by our customers.
“I spend most of the day working on my computer,” commented one of our clients recently, “If an issue arises, the easiest thing for me to do to is search online to find out what system errors may be taking place. It’s just quicker than making a call or even writing an email. A feature that allows me to see status updates as they happen would be really convenient.”
At MeloTel, we strive to make the lives of our customers easier. And it certainly makes our lives easier when our customers inform us of exactly what we can do to do just that. MeloTel’s new Service Status Dashboard is just another small way that we’re improving our customer relationships. When our clients speak, we listen. When our clients have needs, we work to meet them.
And when our clients want information, we ensure that they receive it. Please feel free to give us a call at 1-888-MELOTEL to let us know what other ideas you may have that will suit the needs of your business. Can we make your life easier too? Perhaps you will be the inspiration of a future MeloTel innovation! Until then, be sure to check out the Service Status Dashboard as often as you like.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"