Last week, the MeloTel Blog paid particularly close attention to the concept of providing customers exactly what they want. A focus on customer satisfaction should be a top priority for any business owner, no matter his or her industry. Such benefits as garnering customer loyalty, increasing sales and growing a widespread respect for your brand were all listed as reasons to focus on giving customers what they want.
We also unveiled the fact that MeloTel now offers its clients an exclusive 411 concierge service! Practicing what we preach, we couldn’t help but notice that a 411 service is exactly what MeloTel clients have been asking for. Recognizing this need, we not only launched our new 411 service, but we’re offering it to our MeloTel clients for FREE until the first of November! And we’re not done yet!
You see, at MeloTel, we consider it a top priority to always keep our customers in the loop. Considering that we offer them a wide variety of services, it’s important for us to keep them updated about service statuses that may be impacting some or all of the services that they subscribe to. We’ve always been very attentive to customer needs. But we feel that we’ve now taken that commitment one step further.
Introducing MeloTel’s all new “Service Status Dashboard”! By clicking on this new and improved page of the MeloTel website, customers will get up-to-the-minute information about the current state of all MeloTel services. Any and all service interruptions will be reported along with information about expected times of resolutions. Also known as the MeloTel Networks Operations Status page, the dashboard is a great information source for clients.
And we’ve made it very easy for you to subscribe! All that you need to do is simply click on the “Subscribe To Updates” button that you’ll find on the dashboard page. This will enable you to receive critical updates regarding our services via email, SMS, RSS and even Twitter! While all of these methods seem to be very popular among MeloTel clients, we’ve noticed that the majority of our customers really love the SMS portion.
There seems to be no faster way to be informed about any incidents or maintenances when they happen. By subscribing, you will receive information about any service interruptions immediately. You will also be instantly informed of when such problems are resolved. A quick look at the “Service Status Dashboard” will also keep you up-to-date on any scheduled maintenance.
As well, it keeps record of any past incidents and their resolutions. The new dashboard literally provides a daily report on any and all MeloTel service issues. For example, on September 3rd, we reported the following: “MeloTel VoIP infrastructure and software is being upgraded. During this time we will also be increasing our scale ability and future growth initiatives.” The major upgrade and migration is scheduled for October 23rd to the 26th.
The new “Service Status Dashboard” gives you quick and easy access to the current state of all MeloTel services by using a very simple display. A checkmark placed beside a service name denotes that the service is operational There are other symbols, explained by a legend, to indicate if services are experiencing degraded performance, partial outages or major outages. Go ahead and subscribe today!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"