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The Most Reliable & Trusted
VOIP Service Provider
in Canada
October 15, 2012

Introducing Our New Service & Maintenance Plans

As you may have noticed from our past few blogs, MeloTel strives to make your life easier. This is a mission statement practiced by each and every member of our team. And as such, we have developed our company into a brand that is all about the people. And, of course, YOU are our people! So, it is with great pride that we introduce yet another way to make your life easier.

We are excited to announce the launch the new MeloTel Service & Maintenance Plans! You can now get immediate technical support from one of our MeloTel experts to help you manage and support your office infrastructure. We also have options that will allow our plans to extend the service and support coverage to all of your office equipment replacement in the event of a failure.

Our dedicated team of experts is now available to clearly communicate with you in order to provide rapid problem resolution. The new MeloTel Service & Maintenance Plans new plans allow us to help you with everything from implementation assistance to upgrades and production downtime emergencies. And we have three great packages available to suit the needs of your specific business!

One-Time Support. For only $60 per ticket, this plan requires no commitment whatsoever. Do you remember our blog about our TeamViewer Remote program? It allows us to assist you with any issue that you may be having with your computer system from a remote location. We can easily communicate with you via email or telephone while assisting you as well.

Ongoing Support. This plan starts at only $125 per month. It requires a one year commitment that also ensures that you receive TeamViewer Remote assistance including email and phone support. In addition, you will receive Tech On Site Support so that, when necessary, one of our MeloTel experts can visit your location to assist you with any computer system issues personally.

Support & Insurance. Starting at only $150 per month, this plan will offer you all of the benefits that you may receive with the Ongoing Support plan, in addition to receiving FREE equipment replacement. This comprehensive coverage provides our clients with the ultimate protection against any software or hardware malfunctions.

As part of these new plans, MeloTel offers proactive maintenance and monitoring for all covered equipment, operating systems and applications defined in your service plan. And this covers quite a lot! It includes Operating Systems and Service Pack updates Anti-Virus and Anti-Spam management, updates and remediation, backups and restores as well as disk and memory optimization. We also manage user accounts, roles, rules and permissions, intranet and internet connectivity providers as well as Firewalls, Routers and Switches.

For immediate assistance and remote support to evaluate, diagnose and remedy hardware or software issues, you may contact MeloTel between 8:30 a.m. and 7:00 p.m. MST, Monday through Friday, excluding holidays. For more information on MeloTel’s new Service & Maintenance Plans, give us a call at 1-888-MELOTEL.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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