We hope that you had an excellent Canada Day long weekend everyone! Now, that it’s back to business as usual, we’re sure that it will come as no surprise that MeloTel has yet another cool feature to introduce. It’s our new Twitter page! Now, we know what you must be thinking. Doesn’t MeloTel already have a Twitter account?
The answer, of course, is yes! And we’d like to thank our nearly 3,000 followers for supporting MeloTel on Twitter. If you’re not following us yet, please make sure to do as we are literally on the border of welcoming our 3,000th follower! So what’s with the new Twitter page? What’s that all about, you ask?
We call it our NOCStatus. It’s a brand new account that helps for MeloTel clients to remain in the loop with our Network Operations Centre (NOC). The “status” refers to any necessary update about our servers, whether it be VoIP, web hosting or emails. You get the picture. Be sure to follow these updates @nocstatus.
Naturally, when working on the internet, system issues may arise from time to time. So we’ve developed this brand new Twitter account to ensure that you have yet another quick and easy way to get information about services that MeloTel may be providing you. If there are any issues that you need to be made aware of, this account will ensure that you are among the first to know about them.
Just to give you an example of what we mean, one of our most recent NOCStatus tweets read, “A maintenance update will be completed Monday July 2nd, Between 12am and 3am EST. This will interrupt service for approximately 15 minutes.” These days, tweets are commonly used to communicate quick messages faster than any other form of social media.
We figured that it made sense to develop a new page that would help alleviate our clients’ needs to make phone calls about system issues. Following @nocstatus will keep everyone abreast of everything they need to know about them. Of course, if our tweets don’t help resolve your concern, you are always free to call us up at 1-888-MELOTEL.
Most often, however, are system issues are resolved within minutes. For example, about a week ago we tweeted that “Unfortunately we are being forced to re-boot our network to resolve some issues. This will make services unavailable for 5 minutes.” Within minutes, we tweeted “Services are fully restored and we are monitoring. Sorry for any inconvenience.”
At MeloTel, we like to make sure that all problems are resolved quickly. By setting up our new NOCStatus Twitter account, our clients will be made aware of these issues immediately – even though they may be resolved before you even get the tweet! Be sure to follow @nocstatus today!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"